Key Responsibilities Operational Strategy and Execution Develop and implement business operations strategies to support regional goals and ensure alignment with the company's global objectives.
Analyze market trends, regulatory requirements, and competitive dynamics in the SEA region to inform operational decisions.
Collaborate with cross-functional teams, including sales, marketing, finance, and compliance, to streamline processes and enhance efficiency.
Team Leadership and Management Lead, mentor, and manage the regional operations team, fostering a culture of excellence and accountability.
Set and monitor performance metrics for the team, ensuring key operational KPIs are achieved.
Compliance and Risk Management Ensure all operations comply with local regulatory requirements and company policies.
Identify and mitigate operational risks, implementing robust control measures to safeguard business integrity.
Client Support and Relationship Management Work closely with customer service teams to ensure seamless client experiences and prompt resolution of issues.
Build and maintain strong relationships with key stakeholders, including regulators, partners, and service providers.
Process Improvement and Reporting Continuously review and improve operational workflows to enhance productivity and reduce costs.
Prepare and present detailed operational reports to senior management, providing insights and recommendations for growth and improvement.
Requirements At least 5-7 years of experience in operations management, preferably in the Forex, trading, or financial services sector.
Bachelor's degree in Business Administration, Finance, Operations Management, or a related field (MBA preferred).
At least 5-7 years of experience in operations management, preferably in the Forex, trading, or financial services sector.
Proven track record of managing multi-country operations in the SEA region is a plus.
Strong knowledge of Forex and trading platforms.
Familiarity with SEA regulatory environments and compliance standards.
Excellent leadership and people management skills.
Strong analytical and problem-solving capabilities.
Exceptional communication and stakeholder management skills.