Business Support Administrator - Order Processing (Northern)
(J-JJLM-24-0000003)Job holder is a single point of coordinator for A/B accounts for the Northern region, a "guardian" of A/B customers, with the objective of maintaining and improving the accounts and drive future growth. Working in close partnership with the Company Management team that includes the leadership for Sales and Business Support, in collaboration with the respective account holders, job holder plays a critical role in the sales process, from pre-sales to post-sales, with the objective of detecting and resolving problems in the execution of business process, understanding the customers' needs and "pain points" and ensuring best possible solutions in meeting or even exceeding customers' expectations.
ResponsibilitiesAs 'guardian' of A/B accounts, job holder is responsible for the following:
Quotations
Preparation of quotations for submission to customers.
Follow-up with customers on quotations to determine their expectations.
Assess, clarify and validate customers' expectations. Utilizing the necessary knowledge, provide accurate advice and/or propose added value to customers to support and build sales.
Relay accurate information to the Order Processing team for their onward processing.
Evaluate the loss quotations against expectations to determine a win-win solution.
Assist the respective sales team member in the following:
AOF (Average Order Frequency) - Monitor the order frequency of each customer, i.e., the number of times that a customer has made purchases within a particular year.
AOV (Average Order Value) - Monitor the PO value and getting in touch with the customers to introduce complementing products to derive better benefits to the customers.
Complete sales cycle by creating PO to vendors included LAPP USA, Flexa and Tanehill, and perform Good Received when required.
Provide direct support to the Sales team to prepare official quotations and monitor its development status in order to achieve the monthly business targets.
Responsible to be the Key Person in update and maintain special price access of JJLM Penang office in coordination with Purchasing team.
Provide timely reports to internal and external parties when required.
B. Warehousing
Assist in monitoring third party Bonded Warehouse facilities implemented for the Northern Region customers, ensuring compliance to rules and policies set forth by the Management.
Organize and manage the warehouse team members to provide effective and efficient warehousing and distribution services with minimal cost incurred.
Monitoring and replenish buffer stocks for JJLM Penang Bonded warehouse.
C. EHS Roles and Responsibilities
Ensure compliance with all relevant EHS legal and other requirements associated with the job functions and responsibilities.
Ensure compliance with all EHS requirements affecting the operations, including those affecting the customers, suppliers and contractors supplying and serving the departments.
Participate in EHS programs.
Ensure compliance with EHS procedures and work instructions.
SECONDARY FUNCTION
Undertake a "Buddy" role to the order processing team members.
Work closely with the immediate supervisor to promote growth of the business and its team members.
Pursue and achieve total quality and competitive advantage through high degree of self-discipline, commitment and involvement at all levels of the organization as well as with its customers, suppliers and principals.
Required qualificationsQualification:
Minimum Diploma in Business Administration or any other qualification if the candidate possesses the relevant experience.
Experiences:
At least 2 years of sales administration experience, however fresh degree holders may be considered.
Detail oriented; highly organized and able to handle high volume of orders.
Good command of English, Bahasa Malaysia, and local dialects.
Computer literate and proficient in Microsoft Office (Word, Excel, PowerPoint).
Ability to work independently as well as part of a team in a fast-paced environment.
Attention to detail and accuracy in performing tasks.#J-18808-Ljbffr