Business Support Administrator - Order Processing (Northern)Job holder is a single point of coordinator for A/B accounts for the Northern region, a 'guardian' of A/B customers, with the objective of maintaining and improving the accounts and driving future growth. Working in close partnership with the Company Management team that includes the leadership for Sales and Business Support, in collaboration with the respective account holders, the job holder plays a critical role in the sales process, from pre-sales to post-sales, with the objective of detecting and resolving problems in the execution of business processes, understanding the customers' needs and 'pain points,' and ensuring the best possible solutions in meeting or even exceeding customers' expectations.
ResponsibilitiesAs 'guardian' of A/B accounts, the job holder is responsible for the following:
QuotationsPreparation of quotations for submission to customers.
Follow-up with customers on quotations to determine their expectations.
Assess, clarify, and validate customers' expectations. Utilizing the necessary knowledge, provide accurate advice and/or propose added value to customers to support and build sales.
Relay accurate information to the Order Processing team for their onward processing.
Evaluate the lost quotations against expectations to determine a win-win solution.Assist the respective sales team member in the following:AOF (Average Order Frequency): Monitor the order frequency of each customer, i.e., the number of times that a customer has made purchases within a particular year.
AOV (Average Order Value): Monitor the PO value and get in touch with the customers to introduce complementing products to derive better benefits for the customers.Complete the sales cycle by creating POs to vendors, including LAPP USA, Flexa, and Tanehill, and perform Goods Received when required.
Provide direct support to the Sales team to prepare official quotations and monitor their development status to achieve the monthly business targets.
Be responsible for updating and maintaining special price access of JJLM Penang office in coordination with the Purchasing team.
Provide timely reports to internal and external parties when required.
WarehousingAssist in monitoring third-party Bonded Warehouse facilities implemented for the Northern Region customers, ensuring compliance with rules and policies set forth by the Management.
Organize and manage the warehouse team members to provide effective and efficient warehousing and distribution services with minimal costs incurred.
Monitor and replenish buffer stocks for JJLM Penang Bonded warehouse.EHS Roles and ResponsibilitiesEnsure compliance with all relevant EHS legal and other requirements associated with the job functions and responsibilities.
Ensure compliance with all EHS requirements affecting the operations, including those affecting the customers, suppliers, and contractors supplying and serving the departments.
Participate in EHS programs.
Ensure compliance with EHS procedures and work instructions.SECONDARY FUNCTIONUndertake a 'Buddy' role to the order processing team members.
Work closely with the immediate supervisor to promote the growth of the business and its team members.
Pursue and achieve total quality and competitive advantage through a high degree of self-discipline, commitment, and involvement at all levels of the organization as well as with its customers, suppliers, and principals.Required QualificationsMinimum Diploma in Business Administration or any other qualification if the candidate possesses relevant experience.
Experiences:At least 2 years of sales administration experience; however, fresh degree holders may be considered.
Detail-oriented; highly organized and able to handle a high volume of orders.
Good command of English, Bahasa Malaysia, and local dialects.
Computer literate and proficient in Microsoft Office (Word, Excel, PowerPoint).
Ability to work independently as well as part of a team in a fast-paced environment.
Attention to detail and accuracy in performing tasks.#J-18808-Ljbffr