Business Support Administrator - Order Processing (Northern Region)
(J-JJLM-24-0000006)Job holder is a single point of coordinator for A/B accounts for the Northern region client accounts, with the objective of maintaining and improving the accounts and driving future growth. The job holder plays a critical role in the sales process from pre-sales to post-sales, with the objective of detecting and resolving problems in the execution of business processes, understanding the customers' needs and "pain points," and ensuring the best possible solutions.
ResponsibilitiesAs 'guardian' of A/B accounts, the job holder is responsible for the following:
Preparation of quotations for submission to customers.
Follow-up with customers on quotations to determine their expectations.
Assess, clarify, and validate customers' expectations. Utilizing the necessary knowledge, provide accurate advice and/or propose added value to customers to support and build sales.
Relay accurate information to the Order Processing team for their onward processing.
Evaluate the loss quotations against expectations to determine a win-win solution.
Assist the respective sales team member in the following:
AOF (Average Order Frequency): Monitor the order frequency of each customer, i.e., the number of times that a customer has made purchases within a particular year.
AOV (Average Order Value): Monitor the PO value and get in touch with the customers to introduce complementing products to derive better benefits to the customers.
Complete the sales cycle by creating PO to vendors including LAPP USA, Flexa, and Tanehill, and perform Good Received when required.
Provide direct support to the Sales team to prepare official quotations and monitor its development status in order to achieve the monthly business targets.
Responsible to be the Key Person in updating and maintaining special price access of JJLM Penang office in coordination with the Purchasing team.
Provide timely reports to internal and external parties when required.
Warehousing
Assist in monitoring third party Bonded Warehouse facilities implemented for the Northern Region customers, ensuring compliance with rules and policies set forth by the Management.
Organize and manage the warehouse team members to provide effective and efficient warehousing and distribution services with minimal costs incurred.
Monitor and replenish buffer stocks for JJLM Penang Bonded warehouse.
Required QualificationsMinimum Diploma in Business Administration or any other qualification if the candidate possesses the relevant experience.
At least 2 years of sales administration experience; however, fresh degree holders may be considered.
Detail oriented; highly organized and able to handle a high volume of orders.
Good command of English, Bahasa Malaysia, and local dialects.
Computer literate and proficient in Microsoft Office (Word, Excel, PowerPoint).
Ability to work independently as well as part of a team in a fast-paced environment.
Attention to detail and accuracy in performing tasks.
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