Business Support Administrator - RE Business
(J-JJLM-24-0000012)(Major activities or end results for which this position is held accountable) Job holder is responsible to undertake the total sales administrative functions, in support of the Sales team. In addition, job holder is responsible to ensure provision of such support and the smooth-running of the back-office operation:
Undertake the Sales Order cycle, such as preparing and processing sales orders, delivery orders, purchase orders and invoicing.
Undertake other order transactions related to loaned units meant for demonstration, samples, returns, warranty, etc. as and when necessary.
Ensure delivery is effected based on customers' requests.
Prepare and update delivery status for submission to customers based on order confirmation (OC) from suppliers.
Liaise and follow-up with suppliers on delivery enquiries, order status, and other matters.
Follow-up with the internal purchasing team on delivery status.
Ensure prompt delivery of goods.
Ensure customers are provided with the necessary documents, such as packing lists, upon delivery of goods.
Handle and follow up with telephone enquiries.
Maintain a high level of cooperation and teamwork with the Sales team.
Handle all necessary documentation (Customer P/O, S/O, D/O).
Assist in monitoring LC application, execution and ensure no discrepancy until the submission of the entire documentation.
Assist HUB in following up claim against vendor documents to complete the process cycle by either issuing CN or replacement to customer accordingly.
Provide timely reports to internal and external parties when required.
Assist in monitoring Solar stock level in U1 warehouse, and to request transfer when necessary.
Work closely with Sales Personnel to support newly established HUAWEI products.
Prepare competitive quotations based on comprehensive review and understanding of customers' specifications and project plans if it is a project.
Utilizing the necessary knowledge, provide accurate advice to customers to support and build sales.
Product knowledge and its specific application:
Latest pricing information;
Shortest lead time, such as land/air/sea freight;
Minimum order quantity (MOQ);
Inventory availability;
Alternative products if the required item is out of stock.
Discuss and propose to customers any added value that the Company may offer, such as remaining standard cable length and delivery arrangement.
Handle daily calls from customers with professionalism and integrity; and ensure provision of timely follow-up on product inquiries and/or requests.
Verify and ensure correct pricing upon receipt of POs from customers. Liaise and re-quote customers in the case of incorrect pricing.
Relay accurate information to the Order Processing team for their onward processing.
Establish good rapport with the various LAPP, Phoenix and Huawei organizations and liaise with them on customers' needs.
Generate open quotation report for discussion with the respective Sales member.
Update all expired quotations into the system.
Update the sales team on all activities concerning the customers and suppliers.
Provide support to the Sales team on project quotes.
Undertake consciousness and receptiveness to customers' needs.
Establish and maintain high level of cooperation and teamwork amongst the Sales team, order processing team and purchasing team.
Responsible to comply with the Group and Company EHS policies, procedures, management programs and work instructions as well as participate in EHS programs.
Undertake any other tasks as and when assigned. This job description is to be used as a guide and covers only the primary functions and responsibilities. It is not to be construed as a complete list of duties.
Required qualificationsQualification:
Experience:
Minimum 3 years of relevant experience in both order processing and quotation.
Able to work on tasks assigned with minimal supervision.
Possess strong communication and leadership skills.
Good command of English and Bahasa Malaysia.
Computer literate and proficient in Microsoft Office (Word, Excel, PowerPoint).#J-18808-Ljbffr