Administrative Assistants (Administration & Office Support)
Full time
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Assist Business Operation Manager to supervise the team to ensure optimal responsiveness, excellent customer service, and delivery of high-quality operational support/administration activities in a timely and accurate manner, with attention to details.
Manage all the administrative tasks related to the following activities independently with minimal supervision:Pre-payroll support function - verifying the employee/contractor's timesheet with site and upload to the related time & attendance and leave application system.
Provide support and administer employee and contractor mobilization and deployment e.g. scheduling medical check-ups, enforcement/immigration, and visa clearance.
Handle customers' inquiries in an effective manner.
Prepare the necessary purchase orders and business licenses.
Assist in preparing the necessary reports as required.
Support Sales team and managed services providers.Assist in building business support operations processes through continuous improvement and LEAN methods, ensuring that SLAs and KPIs are executed as set, and provide valuable advice on process improvements whenever necessary.
Make effective decisions and exercise sensible judgment to ensure the long-term service strategy is effectively met.
Communicate with all internal and external stakeholders effectively, handling escalations and subordinate inquiries, which may include effective coaching, counseling, direction, and resolution in a timely manner.
Ensure full compliance processes on employee and contractor mobilization and deployment with company or local enforcement regulations.
Champion organizational values and culture to ensure the affiliated behaviors are demonstrated across the team, leading and championing exceptional customer service.
Raise and track issues and conflicts, assisting the team to remove barriers and resolve issues, escalating to the appropriate level when required.
Prepare and present business reviews or reports to stakeholders on a weekly, monthly, quarterly basis, and whenever necessary.
Ability to work in a fast-paced environment.
Handle disciplinary and/or performance issues in accordance with company policy, providing necessary guidance and corrective actions whenever necessary.
Perform other ad hoc duties and special projects as assigned.
Requirements:
Possess a relevant bachelor's degree/Diploma in Business Administration or any related field.
At least 8 years' experience in Customer services/hospitality/Business support/logistics/manufacturing/Shared services with a minimum of 2 years in a supervisory role.
Experience in managing a team of minimum 20 headcounts.
Experience in cross-border tasks migration/transition will be an added advantage.
Ability to meet tight deadlines and understand the urgency of headcount placement & capacity planning.
Strong understanding and experience in Visual management, Process Improvements, and performance metrics and KPIs.
Experience in conducting team objective setting and performance appraisal.
Strong communication and interpersonal skills with a collaborative team spirit.
Possess strong communication (verbal and written), negotiation skills, and problem-solving skills. Multitasking and ability to adapt to change.
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Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years' experience do you have as a Support Team Leader?
Are you willing to undergo a pre-employment background check?
We are part of a multi-billion revenue business group of companies, a leading player within the industry. We are currently on the lookout for exceptional candidates to join our newly setup Center of Excellence to manage a broad range of services & initiatives across Asia Pacific.#J-18808-Ljbffr