Business/Systems Analysts (Information & Communication Technology)
Full time
The Business Systems Analyst will play a critical role in implementing packaged solutions (e.g., CRM, Patient Engagement, Health Information Exchange) across Sunway Healthcare Group. This role combines business analysis and project coordination to ensure seamless, on-time delivery of digital solutions that align with organizational goals. You will work closely with stakeholders, vendors, and cross-functional teams to translate business needs into actionable requirements, manage timelines, and drive projects forward.
Key Responsibilities:
Business AnalysisRequirements Elicitation and Documentation : Work with business stakeholders to capture and document requirements, understanding both technical and business needs.
Process Design : Develop clear process flows, data models, and functional specifications, ensuring the solution aligns with business objectives.
User Story Development : Translate requirements into well-defined user stories and acceptance criteria to guide development and configuration.
Testing and Validation : Organize and participate in System Integration Testing (SIT) and User Acceptance Testing (UAT) to validate that the solution meets specified requirements.
Process Improvement : Analyze current workflows and identify areas for optimization within the context of new solutions.
Project CoordinationProject Planning and Scheduling : Assist in creating project timelines and milestones, and coordinating tasks to keep projects on track.
Risk and Issue Management : Proactively identify potential project risks and develop mitigation plans. Track and resolve issues with a focus on minimizing project delays.
Stakeholder Communication : Act as a bridge between business teams and vendors, ensuring clear and consistent communication. Provide regular project updates to stakeholders and manage expectations.
Vendor Collaboration : Coordinate with solution vendors to ensure timely deliverables, manage scope changes, and ensure alignment with project goals.
Operational Transition : Support the transition of completed solutions into operational use, including training and handover documentation.
Skills and Qualifications:
Bachelor's degree in Information Technology, Computer Science, Business, or a related field.
Minimum 8 years of working experience, including at least 5+ years in relevant business & systems analysis and project coordination roles which ideally focused on packaged solutions implementation.
Previous experience in packaged solution implementations (CRM, Patient Engagement Platform, HIE, or similar) is highly preferred.
Proficient in the documentation and diagramming tools (e.g., Microsoft Visio, Draw.io).
Familiar with SDLC and Agile methodologies, with experience using project management software.
Possess knowledge in project planning, risk management, and scheduling to support project delivery.
Strong analytical and problem-solving skills and ability to dissect complex processes and suggest improvements.
Excellent written and verbal communication skills, able to convey complex ideas clearly to both technical and non-technical stakeholders.
Strong interpersonal skills with the ability to work collaboratively across functions and engage effectively with stakeholders at all levels.
Why Join Us?
As a Business Systems Analyst at Sunway Healthcare Group, you'll have the opportunity to drive impactful digital solutions that support patient care and operational excellence. Join a forward-thinking team and help shape the future of healthcare through technology and innovation.#J-18808-Ljbffr