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Job Responsibilities:
Greet guests upon arrival and explain details and amenities available.
Respond to guest requests for special arrangements or services (e.g., unpacking, dry cleaning press guest garment, shoeshine, assist with reservations, and transportation).
Follow up to ensure satisfaction for special requests from guests with unique needs.
Gather, summarize, and provide information to guests about the property and surrounding area amenities.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Inspect guest rooms after cleaning to ensure quality standards.
Verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
Assist Housekeeping management in managing daily activities.
Document and resolve issues with discrepant rooms with the Front Desk.
Prepare, distribute, and communicate changes in assignment sheets/work boards.
Communicate issues to the next shift.
Complete required paperwork.
Assist management in hiring, training, scheduling, evaluating, counseling, and motivating employees.
Qualifications:
Education: High school diploma or G.E.D.
equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None.
Company Overview:
Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create exceptional experiences.
We attract the world's top hospitality professionals who curate lifelong memories and believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day.
As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and Service Values.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.Bewhere you can do your best work,beginyour purpose,belongto an amazing global team, andbecomethe best version of you.#J-18808-Ljbffr