-Supervise and lead cafe staff, including baristas, servers, and kitchen personnel, ensuring high levels of performance, motivation, and teamwork.
-Oversee daily operations, ensuring that the cafe runs smoothly, efficiently, and meets customer expectations.
-Provide exceptional customer service, resolve any complaints or issues, and ensure a positive customer experience.
-Manage inventory and ordering of supplies, track stock levels, and maintain relationships with vendors.
-Develop and implement marketing and promotional strategies to drive sales and attract new customers.
-Ensure compliance with all health and safety regulations, including food handling, cleanliness, and sanitation standards.
-Prepare schedules, manage time-off requests, and ensure adequate staff coverage during peak times.
-Handle cash management, daily reports, and other financial tasks, including budgeting and cost control.
-Monitor quality control, product consistency, and maintain a high standard of cleanliness and organization.
-Train, mentor, and evaluate staff performance, providing feedback and conducting regular performance reviews.
-Stay updated on industry trends, customer preferences, and implement new ideas to improve the cafe experience.
(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-haven-highland-sdn-bhd-job-cafe-manager)
; Requirements:-
-Experience in a managerial or supervisory role in the food and beverage industry
-Strong leadership, communication, and organizational skills.
-Ability to handle multiple tasks in a fast-paced environment.
-Knowledge of cafe operations, food safety regulations, and inventory management.
-Excellent problem-solving skills and customer-focused attitude.
-Proficiency in using cafe management software, point-of-sale systems, and Microsoft Office.
-Flexibility to work evenings, weekends, and holidays as needed.