Call Center Assistant

Job Description:

We are looking for a confident and reliable Call Center Assistant to join our team at Malaysia Airlines Berhad in Malacca City, Melaka. This is a part-time entry level position with no prior experience required.

Responsibilities:- Handle inbound and outbound calls from customers regarding flight bookings, inquiries, and issues- Provide excellent customer service by effectively addressing customer needs and resolving complaints- Assist customers with online booking platforms and payment processing- Maintain accurate records of customer interactions and transactions- Collaborate with other team members to ensure high quality service delivery- Adhere to company policies and procedures at all times

Requirements:- Must possess excellent communication skills and be able to interact professionally with customers- Strong project management skills and ability to handle multiple tasks simultaneously- Ability to work cooperatively with team members to achieve common goals- Must be confident and able to work in a fast-paced environment- Reliable and punctual with a strong work ethic- High school diploma or equivalent is required

Benefits:- Relocation allowance for eligible candidates- Disability insurance coverage- Travel and spending expenses covered- Opportunity for growth and development within the company

Working Environment:At Malaysia Airlines Berhad, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion, and foster a supportive environment for all employees to thrive.

Deadline to Apply:Please submit your application by June 3, 2024, to be considered for this position.

Equal Opportunity Statement:Malaysia Airlines Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified individuals to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.