**Job Title:** Call Center Associate
**Company:** SIRIM Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 3
**Job Description:**
SIRIM Berhad is seeking a dedicated and reliable Call Center Associate to join our dynamic team in George Town, Penang. This part-time position is ideal for individuals with a strong background in customer service and a passion for helping others. As a Call Center Associate, you will play a critical role in providing exceptional service to our clients and enhancing their experience with our products and services.
**Key Responsibilities:**
1. **Customer Service Excellence:**
- Respond promptly and accurately to customer inquiries via phone, email, and chat.
- Address customer queries, complaints, and requests with a positive and professional approach.
- Provide information about products and services, assisting customers in making informed decisions.
2. **Problem Solving:**
- Utilize critical thinking and decision-making skills to assess issues and provide appropriate solutions.
- Escalate unresolved issues to supervisors as needed, ensuring timely follow-up and resolution.
3. **Data Management:**
- Accurately input customer information, inquiries, and feedback into the database.
- Maintain detailed records of customer interactions and transactions for future reference.
4. **Performance Monitoring:**
- Meet or exceed established performance metrics, including call duration, resolution time, and customer satisfaction ratings.
- Participate in team meetings and training sessions to continuously improve service levels.
5. **Collaboration:**
- Work collaboratively with team members and other departments to enhance the overall customer experience.
- Contribute to ongoing team initiatives aimed at improving service efficiency and effectiveness.
6. **Continuing Development:**
- Engage in provided training and development opportunities to enhance skill sets and knowledge relevant to the role.
- Stay updated on company policies, procedures, and product knowledge to provide accurate information.
**Requirements:**
- **Education:** A minimum of a high school diploma; an associate degree or higher preferred.
- **Experience:** At least 3 years of customer service experience in a call center or similar environment.
- **Personality Traits:**
- Dedicated: Demonstrates commitment to achieving high standards in service delivery.
- Reliable: Dependable in attendance, punctuality, and work performance.
- **Soft Skills:**
- Strong decision-making skills with the ability to evaluate situations and make informed choices quickly.
- Excellent critical thinking skills to understand and resolve customer issues effectively.
- Strong communication skills, both verbal and written, to articulate solutions clearly to customers.
- Empathy and active listening skills to better understand and address customer needs.
**Benefits:**
- Relocation allowance for eligible candidates.
- Provision of necessary company equipment to facilitate work responsibilities.
- Life insurance coverage as part of the employee benefits package.
- Opportunities for personal and professional growth through ongoing education and training programs.
**Working Environment:**
At SIRIM Berhad, we foster a culture of ongoing learning and development, encouraging our employees to grow both personally and professionally. You will be welcomed into a supportive team atmosphere where your contributions are valued and opportunities for advancement are abundant.
**How to Apply:**
Interested applicants should submit their CV and cover letter by the deadline of **November 3, 2024**. We look forward to hearing from you!
**Equal Opportunity Statement:**
SIRIM Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all qualified candidates regardless of race, gender, age, or any other characteristic.How to apply: Apply on GrabJobs and you will be notified via email if shortlisted for the job.