**Job Title:** Call Center Associate
**Company:** Sime Darby Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority Level:** Associate
**Years of Experience Required:** 2 Years
**Job Description:**
Sime Darby Berhad is seeking a dedicated and enthusiastic Call Center Associate to join our dynamic team in George Town, Penang. This part-time position is ideal for individuals who possess strong communication skills and a passion for delivering exceptional customer service. As a Call Center Associate, you will play a pivotal role in providing support to our customers, addressing their inquiries, and ensuring their needs are met effectively.
### **Key Responsibilities:**
- **Customer Interaction:** Handle inbound and outbound calls with a focus on delivering outstanding customer service. Address inquiries, resolve issues, and provide accurate information regarding products and services.
- **Problem Solving:** Utilize critical thinking skills to assess customer needs and propose effective solutions. Ensure timely resolution of customer complaints while maintaining a positive attitude.
- **Record Keeping:** Document customer interactions accurately in our systems to maintain comprehensive records. Update customer details and interactions as necessary to enhance service delivery.
- **Team Collaboration:** Work collaboratively with team members to achieve common goals. Share insights and feedback to improve processes and enhance customer satisfaction.
- **Performance Metrics:** Meet and exceed established performance metrics, including call quality, response time, and customer satisfaction scores. Actively seek feedback to improve personal and team performance.
- **Training Participation:** Engage in continuous professional development and training sessions to stay updated on company policies, procedures, and product offerings.
- **Innovation Contribution:** Contribute to the improvement of customer service practices by suggesting process enhancements or innovative solutions to enhance customer experience.
### **Requirements:**
#### **Qualifications:**
- Minimum of 2 years of experience in a call center or customer service role.
- High school diploma or equivalent; additional education is a plus.
#### **Skills and Attributes:**
- **Confident and Energetic Personality:** Able to connect with customers and remain positive, even in challenging situations.
- **Emotional Intelligence:** Demonstrated ability to understand and respond to customer emotions effectively.
- **Critical Thinking:** Strong analytical skills to assess situations, think creatively, and devise effective solutions.
#### **Soft Skills:**
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills with the ability to foster positive relationships.
- Adaptability to changing priorities and the ability to handle multiple tasks.
### **Benefits:**
- Free accommodation provided for part-time associates.
- Paid overtime for hours worked beyond scheduled times.
- Opportunities for training and professional development to enhance your skills and career growth.
### **Working Environment:**
Join a vibrant workplace that values teamwork and fosters innovation. Sime Darby Berhad promotes a culture of shared success, encouraging employees to work together and contribute ideas to drive excellence.
### **Application Deadline:**
Please submit your application by **October 21, 2024**.
### **Equal Opportunity Statement:**
Sime Darby Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
