Job Description:
Media Prima Berhad is seeking a dedicated and motivated Call Center Manager to join our team on a part-time, remote basis. The ideal candidate will have at least 6 years of experience in a call center environment and possess strong leadership skills. This position is considered mid-to-senior level, and the successful candidate will be responsible for managing a team of remote call center agents in Johor Bahru, Johor, MY.
Responsibilities:
- Oversee daily operations of the remote call center team, including monitoring call volume, performance metrics, and ensuring quality customer service.
- Develop and implement strategies to improve call center efficiency and effectiveness.
- Train and coach call center agents to enhance their skills and performance.
- Handle escalated customer complaints and issues in a professional and timely manner.
- Collaborate with other departments to ensure seamless communication and customer support.
- Analyze data and reports to identify trends and make recommendations for improvement.
- Stay up-to-date on industry trends and best practices in call center management.
Requirements:
- 6+ years of experience in a call center environment, with a proven track record of success.
- Strong leadership and communication skills.
- Ability to motivate and inspire a remote team to achieve performance goals.
- Excellent critical thinking and problem-solving abilities.
- Adaptability to changing circumstances and priorities.
- Proficiency in Microsoft Office and call center software.
- Bachelor's degree in business or a related field preferred.
Personality Traits:
- Dedicated: Commitment to achieving goals and providing excellent customer service.
- Motivated: Driven to succeed and inspire others to do the same.
Soft Skills:
- Critical Thinking: Ability to analyze information and make informed decisions.
- Adaptability: Flexibility to adjust to changing situations and priorities.
Benefits:
- Employee discounts on company products and services.
- Gym membership reimbursement.
- Medical coverage for eligible employees.
Working Environment:
- Thrive in an energetic and rapidly evolving work setting.
Equal Opportunity Statement:
Media Prima Berhad is an equal opportunity employer. We value diversity and inclusion in the workplace and encourage all qualified individuals to apply, regardless of race, gender, age, or any other characteristic.
Deadline to apply: ********
If you meet the requirements and are excited about the opportunity to lead a remote call center team for Media Prima Berhad, we encourage you to apply before the deadline. Join us in delivering exceptional customer service and driving success in a dynamic and fast-paced environment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
