**Job Title:** Call Center Officer - Work from Home
**Company:** Fraser & Neave Holdings Bhd
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0
**Job Description:**
Fraser & Neave Holdings Bhd is seeking a dedicated and enthusiastic Call Center Officer to join our team in a work-from-home capacity. As an entry-level position, this role does not require prior experience, making it an excellent opportunity for individuals looking to start their career in a supportive and growth-oriented environment. The ideal candidate will be passionate about delivering exceptional customer service and adaptable to changing situations.
**Responsibilities:**
1. **Customer Interaction**:
- Respond promptly and effectively to customer inquiries via phone, email, and other communication channels.
- Assist customers in troubleshooting issues and provide clear, accurate information regarding products and services.
2. **Order Management**:
- Process customer orders, modifications, and cancellations accurately and efficiently.
- Update customer records and ensure all order details are logged in the system.
3. **Issue Resolution**:
- Identify customer needs and work to address them in a timely manner, ensuring a satisfactory resolution.
- Escalate more complex issues to senior team members when necessary, while keeping customers informed throughout the process.
4. **Collaboration**:
- Work closely with other departments, such as sales and technical support, to provide a seamless customer experience.
- Participate in team meetings, contributing ideas and strategies for improving customer service and operational efficiency.
5. **Documentation and Reporting**:
- Maintain accurate records of customer interactions and transactions.
- Generate reports on customer feedback and service metrics for management review.
6. **Continuous Learning**:
- Stay up-to-date with product knowledge, industry developments, and company policies.
- Participate in training sessions and workshops to enhance skills and performance.
7. **Project Management**:
- Assist in organizing and executing specific projects related to customer service improvements, as directed by management.
- Implement strategic planning initiatives aimed at enhancing customer satisfaction and streamlining processes.
**Requirements:**
- **Educational Background**:
- High school diploma or equivalent required; further education is a plus.
- **Personality Traits**:
- Passionate about customer service and helping others.
- Adaptable to changing environments and customer needs.
- **Soft Skills**:
- Strong project management skills with the ability to handle multiple tasks efficiently and effectively.
- Strategic planning capabilities, allowing for proactive identification and resolution of customer needs.
- **Technical Skills**:
- Proficiency in using computers and technology; experience with CRM software is a plus.
- Excellent verbal and written communication skills in English; proficiency in other languages is an advantage.
- **Availability**:
- Willingness to work flexible hours, including evenings and weekends as needed.
**Benefits:**
- Profit sharing program.
- Relocation allowance (for candidates considering moving to the area).
- Vision insurance.
**Working Environment:**
At Fraser & Neave Holdings Bhd, we cultivate leaders who foster inclusivity and mentorship. Our supportive work culture values every team member's contributions and encourages personal and professional growth.
**Application Deadline:** October 16, 2024
**Equal Opportunity Statement:**
Fraser & Neave Holdings Bhd is an equal opportunity employer and values diversity. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
