Call Center Representative

Job Description:

We are currently seeking a dedicated and adaptable Call Center Representative to join our team at Sime Darby Berhad in George Town, Penang, MY. As an entry-level position, no prior experience is required, making it an excellent opportunity for individuals looking to start their career in customer service.

Responsibilities:- Answer incoming calls in a professional and courteous manner- Provide information and assistance to customers regarding products and services- Handle customer inquiries, complaints, and escalations effectively and efficiently- Input and update customer information in the database accurately- Collaborate with other team members to ensure customer satisfaction- Follow company policies and procedures at all times

Requirements:- Excellent communication skills in English and Mandarin or Malay- Strong analysis and problem-solving skills- Ability to work well under pressure and meet deadlines- Excellent cooperation and teamwork skills- High school diploma or equivalent- Must be legally authorized to work in Malaysia

Benefits:- Life insurance coverage- Training and professional development opportunities- Dental insurance coverage- Competitive salary and incentives

Working Environment:At Sime Darby Berhad, we encourage a culture of ongoing learning and development for personal and professional growth. Our team values collaboration, innovation, and excellence in customer service.

Equal Opportunity Statement:Sime Darby Berhad is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a diverse and inclusive workplace where all employees are respected and valued for their unique perspectives and contributions.

Deadline to Apply: June 25, 2024

We look forward to receiving your application and welcoming you to our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.