### Job Title: Call Center Representative
**Company:** Dialog Group Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 3
#### Job Description
Dialog Group Berhad is seeking an enthusiastic and dedicated Call Center Representative to join our innovative team in George Town, Penang. This part-time position is ideal for individuals who are passionate about delivering exceptional customer service and are motivated to contribute to our meaningful mission. As a Call Center Representative, you will serve as the frontline communicator for our clients, helping to resolve inquiries and provide support while fostering positive relationships.
#### Key Responsibilities
- **Customer Support:** Handle a high volume of inbound and outbound calls in a professional and courteous manner, addressing customer inquiries, resolving issues, and providing accurate information.
- **Communication:** Effectively communicate product knowledge, policies, and services to customers. Adapt communication style to meet the needs of different customer personalities.
- **Problem Resolution:** Identify customer needs and concerns, troubleshoot issues, and provide timely solutions. Escalate complex issues to appropriate personnel when necessary.
- **Documentation:** Maintain accurate records of customer interactions, inquiries, and resolutions in our customer relationship management (CRM) system.
- **Feedback Collection:** Gather customer feedback and provide insights to management for continuous improvement of service offerings.
- **Training Participation:** Engage in training programs to enhance skills and knowledge about products, services, and best practices in customer service.
- **Team Collaboration:** Collaborate with colleagues to ensure a cohesive approach to customer service and to share insights that could improve overall customer satisfaction.
- **Process Improvement:** Proactively suggest improvements to workflows and processes within the call center to enhance team efficiency and customer experience.
- **Compliance:** Adhere to company policies, procedures, and guidelines to maintain compliance and ensure customer privacy and data security.
#### Requirements
- **Education:** High school diploma or equivalent; further education in a related field is a plus.
- **Experience:** Minimum of 3 years of experience in a call center or customer service role.
- **Personality Traits:** Dedicated and passionate about providing excellent customer service and contributing to the company's mission.
- **Soft Skills:**
- **Strategic Planning:** Ability to prioritize tasks and develop strategies to address customer needs effectively.
- **Planning:** Strong organizational skills with the ability to manage time effectively, ensuring a smooth and efficient workflow.
- **Technical Skills:** Proficiency in using CRM software and basic MS Office applications.
- **Language Proficiency:** Excellent verbal and written communication skills in English; fluency in Malay and other languages is an advantage.
#### Benefits
- **Joining Bonus:** Celebrate your new role with a joining bonus upon successful completion of training.
- **Medical Coverage:** Comprehensive medical insurance to ensure your well-being.
- **Gym Membership:** Access to gym facilities to support a healthy work-life balance.
#### Working Environment
At Dialog Group Berhad, we align our work with a greater purpose. Join us in contributing to a meaningful mission that impacts the lives of our customers and the wider community. We promote a collaborative and dynamic work atmosphere that encourages personal and professional growth.
#### Application Deadline
Interested candidates are encouraged to apply by **October 16, 2024**.
#### Equal Opportunity Statement
Dialog Group Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
