Call Centre Representative (Open To Fresh Graduates)

**Job Highlights**:- Basic Salary + Allowances + Annual Bonus- Call Centre Environment (Rotational Shifts)- Day Shift / Night Shift- Training will be provided- Work From Office (WFO)- Virtual interview- Accessible by Public Transport- Fresh Graduate are welcome to apply**Responsibilities**:- Working in a contact centre environment and handling multiple calls from our customers.- Responsible for achieving individual performance expectations and development whilst maintaining appropriate operational risk control and compliance in all activities.- Taking ownership to complete necessary research and customer follow-up or alternatively directing the customer to the appropriate department for resolution.- Listening to customers and establishing their needs in order to offer relevant products, services and solutions.- Providing high-quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible.**Job Requirements**:- Willingness to work in rotating shifts (8 hours/day), weekends and public holiday.- Applicant must be willing to work in Ara Damansara, Selangor- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).- Proficiency with basic computers software i.e.: Microsoft Words & Microsoft Excel, and strong typing skills.**Job Type**: ContractContract length: 24 months**Salary**: RM2,500.00 - RM3,500.00 per month**Benefits**:- Health insurance- Maternity leave- Opportunities for promotion- Parental leave- Professional development- Vision insuranceSupplemental pay types:- Overtime pay- Performance bonusApplication Question(s):- Are you willing to work in shift working hours?- Current/ Last drawn salary?- What is your expected salary?- Work experiences with a reason for leaving current/previous employment?- How soon you can start work?**Education**:- Diploma/Advanced Diploma (preferred)**Experience**:- Call Center: 1 year (preferred)**Language**:- Mandarin (required)