Call Centre Specialist

Key Job Responsibilities:
Timely Communication Management: Handle calls, emails, and WhatsApp messages promptly, ensuring adherence to Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
Product Knowledge: Maintain comprehensive knowledge of products and services to effectively address customer inquiries and issues.
Escalation Management: Follow Standard Operating Procedures (SOPs) for case escalation, ensuring issues are addressed appropriately and efficiently.
Customer Interaction: Manage difficult customer interactions with professionalism and empathy, aiming to resolve conflicts and maintain customer satisfaction.
Adaptability: Demonstrate the ability to cope with varying workloads and adapt to changing situations effectively.
Additional Duties: Perform other responsibilities as assigned by the Manager to support the team and operational goals.
Job Requirements:
Minimum 1 year job experience; candidates with no experience are welcome to apply.
Ability to work with diverse groups of coworkers.
Excellent communication skills, including verbal communication with proper grammar.
A willingness to learn.
Good computer skills.
Good multi-tasking skills.
Comfortable with night shifts.
Work Location: Ipoh, Perak.#J-18808-Ljbffr