Marketing Communications (Marketing & Communications)
Full time
Plan, execute, monitor, and report telemarketing campaigns nationwide.
Collaborate with external business solution vendors daily regarding development projects for continuous improvement of the Telemarketing system.
Work with external BI companies to discuss or monitor the development of special custom reporting to ensure accuracy and efficiency.
Prepare weekly, monthly, and yearly reports to demonstrate the effectiveness of telemarketing programs and propose recommendations to superiors.
Monitor the customer database by updating customer data daily to ensure completeness and consistency.
Initiate PDPA control and data ownership by ensuring data is encrypted with a password during transfer to third parties. Secure data through encryption of laptops/PCs with passwords and lock mode when away.
Assist inquiries from the SBU team through various contact channels including email, phone calls, and text to ensure smooth daily operations.
Generate quality leads for business partners (AiG & Aeon) to perform insurance telemarketing.
Work with the customer data platform team to plan, execute, and monitor communication broadcasts including text broadcasts, In-App broadcasts, and EDM broadcasts.
Handle telemarketing projects including backend enhancements, auto chat development enhancements, and register of interest projects.
Education & Experience:
Bachelor's degree in business studies, administration, management, marketing, statistics, or equivalent.
Fresh graduates or experience in data management related fields.
Customer Relationship Management knowledge is essential.
Specific Skills:
Good communication skills, both oral and written in Mandarin, English, and Bahasa.
Basic knowledge of Microsoft Office, especially Microsoft Excel. Knowledge of SQL and Python is a plus.
Able to work effectively and support business leaders in capitalizing and turning data into a competitive advantage.
Able to identify potential problems and possess adequate problem-solving skills.#J-18808-Ljbffr