Candidate Care Specialist - French Speaker

**Core Responsibilities**:Complaint ManagementContinuous Improvement- Identify and report issues causing complaints to improve processes and procedures.- Share information and knowledge with other teams and team members to reduce the number of repeated issues.Process and Tools- Manage and oversee actions and high-profile cases to minimize the company's liabilities, including imposing financial penalties against consumers and customersKnowledge, Experience & Skills- Ability to communicate clearly in spoken and written French and English.- Inquisitive and hungry to explore: every new task is an opportunity for you to learn and improve your skills- An empathetic powerhouse: you feel for your fellow customers and want to solve their issue- A natural leader: you have experience collaborating with cross-functional teams in different physical locations, and work best in this environment- Highly communicative: you can get your point across both interpersonally and asynchronously- A minimum of 3 years working experience.- An excellent performance record that demonstrates accountability and reliability.- Ability to adjust to changes in workload- Working knowledge of Microsoft Office Applications (Teams, Word, PowerPoint, and Excel).