Cantonese Customer Service (Hong Kong Market)
Company:Leading Multinational BPO Company
Location:Cheras, Kuala Lumpur
Shift Type:24/7 Rotational (5 days a week, 8 hours per shift)
Target Start Dates:18th Nov - 16th Dec 2024
Job Overview
Join a leading multinational BPO company as a Cantonese-speaking Customer Service Agent dedicated to serving the Hong Kong market. As part of a dynamic team, you'll provide top-notch support to customers, riders, and vendors via phone calls, live chat, and email across various shifts. Your role will be essential in ensuring smooth operations and excellent customer satisfaction.
Compensation and Benefits
Fixed Salary:RM3,500
Performance KPI Bonus:RM0-300/month
Shift Allowance:RM300-500 for Night/Midnight shifts
Annual Bonus
EPF, SOCSO, Medical Card:Provided
Annual Leave:19-23 days
Medical Leave:14-18 days
Roles and Responsibilities
Manage customer inquiries and complaints through live chat and phone calls.
Assist with issues related to orders, including incorrect or missing items, delayed ETAs, and other delivery concerns.
Provide support to delivery riders on inquiries such as locating customer addresses and other route assistance.
Handle calls and chats to ensure timely delivery solutions, helping riders complete orders accurately.
Key Requirements
Language:Fluent in Cantonese; able to read Traditional Mandarin characters.
Shift Availability:Able to work on a 24/7 rotational shift (5 days working a week, 8 hours a day)
Minimum Education:SPM or above; no prior customer support or work experience required, fresh graduates are also applicable.
Join to deliver high-quality service to the Hong Kong market while enjoying competitive benefits and growth opportunities. Apply now and kick-start your career with a supportive team environment!
Sub Specialization:Services; Customer Services
Type of Employment:Permanent
Minimum Experience:Fresher
Work Location:Kuala Lumpur#J-18808-Ljbffr