Care Advisor

**ROLE DESCRIPTION**Sales and customer success at is changing fast to meet company growth. The Care Advisor will serve a key role in two major components of the experience, one, helping families and care organizations across Malaysia who need caregiving understand and select our solution and service and second, ensuring the needs of our clients are deeply met.**THE ROLE**Be the Care Advisor that our Care Owners and Care Recipients need through a deepunderstanding of their challenges, their circumstances and caregiving needs.**DAY-TO-DAY ACTIVITIES**- Develop a deep understanding of client needs and requirements- Use customer insights and data to optimize for customer experience and potential client conversion rate through receiving incoming calls- Articulate the proposition to prospective clients- Educate Care Owners on both new and existing services offerer- Source new client and account opportunities through inbound lead follow-up and outbound calls- Communicate client needs, handover successful cases over to the Customer Care team and schedule client- care assessment visits with Care Specialists team.- Perform Administration tasks.- Track all leads, prospects and clients via technology tools and internal systems- Help develop and refine the sales playbook and answer inbound and outbound calls from various referral sources- Be highly energized, self-motivated, positive attitude and passionate about helping families to get the care they need**SKILLS & EXPERIENCE**- Experience in a call center environment; inbound (and outbound) sales or customer support.- Ability to multi-task and thrive under pressure.- Ability to work resourcefully, independently and with urgency.- Ability to adapt to fast paced, changing environment.- Empathic and Active Listening: able to understand and feel clients concern and needs- Accountability: Someone who values ownership and understands the importance of accountability- Team player: Receptive to constructive criticism and open to coaching- Communications: Highly communicative, energetic, loves building relationships and rapport with others and in general a people-person- Detailed-Oriented: Organized and attentive to details- Independent: Proactive and able to operate independently with mínimal supervision- Languages: Able to speak and write in Bahasa Malaysia, English and Mandarin.Schedule:- Flexible hours- Monday to FridayAbility to commute/relocate:- Subang Jaya: Reliably commute or planning to relocate before starting work (required)