To increase Strategic customers satisfaction by ensure all the request from them is really taken care off.Also will collaborate with others teams such as Important Commercial team and Commercial Excellence Manager.
To look into process and find out the best solution and given the good services to Strategic customers.
Key Accountabilities Impact on Business Calls from Strategic Customer With Strategic customer to provide information to inquiries about product, delivery and customer orders.
And resolve complaints from Strategic customers.
Call back Strategic customer to inform if any issue with the orders.
The issue when necessary to respective team.
The document in Fax Monitor only for Strategic customer when necessary.
Up efficiency with our customer (improving processes).
And take care of general and technical (catalog level) questions Perform any ad hoc assigned tasks by line manager from times to times Innovation and Change Looks for improvement of the current process.
And colloborate with others team (Sales, Technical Sales, etc.)
to find out the best service to Strategic customers.
Solving: Identify and define the issue, offer suitable solutions to Strategic customer according to the process.
To monitor the own improvement by having coaching and follow the development plan.
In order to build up teams process knowledge, product & system knowledge as well.
Communication with internal and/or external Customers, Suppliers as well as Third Parties Good and clear Communication : Listens actively to internal/external customers and asks the right questions to understand their needs.
Talented to plan and organize : Prioritizing work : Difference between important and less important individual tasks and acts accordingly.
Problem-Solving and Flexibility : Effective problem-solving base on an agent's ability to help more customers in less time With internal teams such as Technical support, Sales, RSC/ Logistic and others internal department, in order to give the best solution and service to Strategic customers.
Be main person to communicate with external customers (Strategic customers) in order to solve customers inquiry and complaints.
Also Proactively contact Strategic customers to update if any issue with the orders.
Educational Background Diploma and above Good in English writing and speaking Professional Knowledge and Experiences 3 - 4 years of relevant business experience neccessary You can expect the following with us: The good feeling working for a family-owned company with a safe and solid financial basis Freedom to explore, innovate and realise your own ideas Competitive compensation with attractive perks and other benefits Respect and appreciation for each other - regardless of gender, nationality, disability, age and identity Lifelong learning with great conditions for individual further development Flexible working models depending on the respective workplace for a good balance of work and private life Highly modern working environment, infrastructure and communication technologies Great family and health services for your well-being