ResponsibilitiesEnsure that the VPR is checked and published within 4 hours after vessel departure.
Ensure to create a service order for additional service in terminal operating system.
Ensure reports are sent to liners on a weekly/monthly basis.
Ensure Service Order is created for all billable items and Billing Engine updated with supporting documents.
Attend and resolve disputes received within agreed timelines.
Perform any job assigned by management from time to time.
Work closely with customers and internal stakeholders on issues and queries.
Process pre-invoice for departing vessels.
Attend to disputes until resolution is closed.
Responsible for ensuring the figures between XPS and N4 are matched before forwarding the VPR file to shipping lines.
Inform supervisor when deadlines cannot be met.
Ensure non-vessel related reports are prepared and updated in the shared folder before Monday 10:00 hours.
Report or notify of discrepancies found to internal and external customers.
Ensure VPR submission deadlines are adhered to for internal and external customers.
Ensure any waivers recorded are updated in the shared folder.
Ensure vessels filing and tracking are updated daily.
Ensure all billed and submitted reports are updated in the shared folder.
Ensure VPR tracking is updated daily and completed by Monday 08:00 hours.
Responsible to report any misalignment or non-adherence to agreed cut-off times for vessels for follow-up with internal and customer.
RequirementsPhysically and medically fit, normal color vision, and good eyesight.
Minimum SPM with credits in English / STPM or Certificate in any discipline.
Minimum 1 year working experience, preferably in a related industry.
Able to communicate and coordinate with all levels of supporting personnel.
Possess good computer skills in Microsoft Office.
Good command of English and Bahasa Malaysia, both spoken and written.
Excellent communication and problem-solving skills.
Ability to work under pressure and generate high volumes of relevant work while maintaining a business-like approach to daily challenges.
Ability to work in a shift system, including Public Holidays.#J-18808-Ljbffr