Cash Client Service Specialist

Strategy and Planning
Acquire feedback from the clients during engagement over the phone to increase the uptake & utilization of cash management products and services.
Business Performance and Management
Provide professional & high quality phone & email support on Business Banking products & services to all Business Clients.
Provide end-to-end support and assist with BizChannel troubleshooting on technical/system issues.
Encourage and refer clients to utilize BizChannel services and other Cash Management Channels & Services.
Develop new business through cross-selling to existing & new to bank clients.
Contact potential business partners to assess interest in collaboration opportunities with CIMB Bank.
Process Conveyancing Pay-in & Pay-out requests from Conveyancing Clients.
Provide exceptional handling support to clients with special banking requirements.
Handle administrative tasks such as charging & waiver memos.
Monitor Stored-Value Facility Accounts.
Provide support in any other ad-hoc duties and projects assigned by the supervisor.
Regulatory Compliance
Participate in risk & control self-assessment, audit, and business continuity management activities for the department.
Maintain standards and role model behaviors while demonstrating the core values of the bank.#J-18808-Ljbffr