Job Responsibilities:Oversee day-to-day operations of the shopping mall, ensuring a safe, clean, and welcoming environment for all visitors.
Foster strong relationships with retailers and tenants, addressing concerns, facilitating communication, and ensuring high occupancy rates.
Manage the mall's budget, including operational expenses, rent collection, and financial reporting. Work to meet revenue targets and optimize cost-efficiency.
Collaborate with the marketing team to plan and execute promotional events, campaigns, and initiatives that drive foot traffic and enhance the customer shopping experience.
Oversee maintenance, repairs, and security to ensure the smooth operation of the mall and compliance with safety standards.
Lead a customer service-focused team, ensuring that mall visitors have a positive and seamless experience from arrival to departure.
Ensure that all operations are in compliance with the company's SOPs, local laws and regulations, particularly health and safety standards.
Job Requirements:
Bachelor's degree in Business Administration, Retail Management, or related field.
Minimum of 5 years of experience in shopping mall management or a related field.
Proven ability to manage large commercial properties and retail operations.
Strong financial acumen with experience managing budgets and reporting.
Excellent leadership, communication, and interpersonal skills.
Ability to multitask, solve problems efficiently, and handle high-pressure situations.
Knowledge of retail trends, tenant management, and marketing strategies for mall environments.
About tHe Spring:tHe Spring is a brand and the leading retail development committed to providing our customers with high quality shopping experiences driven by our core value FRESH since 2008. More than just a marketplace, tHe Spring is a center of local community, where we engage with our customers and help create lively and memorable experiences for them. The mall offers over 120 retail outlets and has brought in major international brands which made their first appearance in Kuching, Sarawak. In 2018, tHe Spring brand expanded to Bintulu, Sarawak, carrying forward the same vision and mission, aiming to grow as the only regional lifestyle shopping mall in the city. Our people's ideas and actions will fuel our passion to go the extra mile, ensure results, enhance customer experiential journeys, and create a safe environment, which can only be achieved with honesty and integrity in all our dealings.#J-18808-Ljbffr