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Job title:Central Customer Service Junior Coordinator HKPurposeTo process Customer's Request for Quotation (RFQs) and Purchase Order (POs) in the Global Customer Service (GCS) mailbox.
To ensure all enquiries within the mailbox are attended to within the agreed SLA.
To provide administrative support to the GCS and LCS (local customer service) team.
May receive assignments from senior support personnel as required.
Main responsibilities and tasksAccept tasks from the group mailbox queue and process customer requests for quotes (RFQ) and customer purchase orders (PO).
Ascertain the urgency of transactions based on ETA (Estimated Time Arrival)/ Port/Type of customer. For urgent transactions, needs to be completed ASAP or highlighted to LCS if unable to be completed within the agreed timeline.
Keep LCS informed of any irregularities related to RFQs or POs of their customers in the note/email.
Alert LCS if the order value exceeds the existing authorized credit limit and policies.
Actively use the system for understanding customer-specific information and requirements.
For each quote/order processed, ensure specific customer requirements are addressed.
Follow up with Supply Chain/LCS for any outstanding tasks that are unable to be completed in the same day. Ensure all tasks are accounted for.
Highlight improvements and process learnings to the team leads/manager.
Participate and contribute in team discussions and training.
Perform miscellaneous job-related duties as assigned.
Accept assigned rostered work on Saturdays and Public holidays in the mailbox management for LCS.
Accept assigned rostered overtime work, if required.
Comply with standard processes and protocols.
AccountabilitiesThis position will be measured against:
RFQ/PO response time.
Agreed AOP and KPI's.
Work process efficiency.
Minimum numbers of transactions completed per day.
QualificationsMandatory requirementsCandidate must possess at least a Diploma in any field.
At least 2-3 years of relevant work experience with order fulfilment/supply chain/logistics.
Fluent in English - both writing, speaking, and listening.
Required skill(s): Computer Literate (Good in MS Office).
Able to prioritize, customer-oriented with excellent communication and interpersonal skills.
Good planning and organizing skills.
Good analytical skills, attention to detail, and meticulous.
Ability to work independently with minimal supervision, positive attitude, and a good team player.
Able to meet deadlines through good time management and allocation of priorities.
Desire to succeed in a challenging environment and able to work under pressure.
Pleasant character, resourceful & able to work with sincerity on own initiative.#J-18808-Ljbffr