Teaching - Vocational (Education & Training)
Full time
About the roleWe are seeking an exceptional center manager to join our team. As Centre Manager, you will oversee the day-to-day operations of the center, ensuring the highest standards for delivering tasks and customer service are maintained. This is a full-time role that offers the opportunity to make a significant impact within our growing organization.
Key Responsibilities
Providing strategic leadership and direction to the entire team, setting clear goals and objectives to drive growth and success.
Overseeing all day-to-day operations, including staff attendance, assigning tasks, and monitoring operational needs.
Establishing and preserving solid bonds with important parties, such as partners, clients, and regulatory bodies.
Identifying and capitalizing on new business prospects to broaden brand and offerings.
Ensuring compliance with all relevant laws, regulations, and industry standards.
Fostering a positive, collaborative, and customer-centric culture within the environment.
Managing and leading the operations of the center.
Identifying issues and solving them promptly.
Motivating the team and working closely to build a strong team.
Analyzing needs, developing and recommending alternatives for improvements to processes.
Developing and maintaining profitable relationships with new and existing customers.
Resolving technical issues within function or unit.
Assessing and evaluating business processes to identify opportunities for improvement.
Investigating and driving research/analysis around potential business development opportunities.
Implementing a Sales Strategy:
Developing and implementing effective sales strategies to achieve team targets.
Monitoring sales analytics, sales pipeline, and conversion funnel.
Staying updated on trends in the conversion funnel to identify optimization opportunities and completing action plans to drive improvements in sales performance.
Collaborating with senior management to set sales targets and forecast future performance.
Designing, implementing, and delivering an outstanding customer experience.
Supporting the team in making outbound calls to potential customers and nurturing leads.
Assisting in handling high-level customer objections and negotiations.
Ensuring the team effectively communicates the value proposition of our products and services.
Training & Development
Planning and carrying out training sessions to improve sales techniques and product knowledge among the team.
Regularly shadowing sales meetings and sales calls to ensure the quality of sales and identify coaching opportunities.
Fostering a culture of continuous learning and improvement within the team.
Working closely with other tasks, including growth, analytics, marketing, etc., to identify more and improved sales channels and lead generation strategies.
Providing regular reports on team performance, challenges, and opportunities to management.
Ensuring smooth handover of leads to other departments as necessary.
The Ideal Candidates Should Have:
A Degree in any discipline.
Good command of written and spoken English and Bahasa Malaysia. Proficiency in Mandarin will be an added advantage.
At least 3 to 5 years of working experience in the capacity of a manager. Those with working experience in sales & marketing, customer service, mass communication, or hospitality industry are encouraged to apply.
Good communication skills. Able to establish a strong rapport with parents and staff.
Good leadership skills and able to work with minimal supervision.
Apply now to join our dynamic team and be a part of our exciting journey!#J-18808-Ljbffr