Remote Work: Hybrid
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We've only begun reimaging the future – for our people, our customers, and the world.
Let's create tomorrow together.
The primary purpose of the Channel Partner Support Specialist Senior is to assign internal and external customers with a single point of contact. This role generates sales leads that result in highly qualified opportunities for Zebra Partners and Sales. The position supports partner and sales business units by providing updates and assistance when necessary. The incumbent also assists the customers with presale support.
Responsibilities:
Manage a large volume of incoming communicates (phone, email, web, tradeshow, social media and chat) generates these transactions into our Lead Management systems
Handle general/in-depth inquiries by learning all products and all other department functions
Provide a single point of contact for Zebra's internal and external customers for product request and application assistance
Ensure Zebra's sales resources receive highly qualified leads
Supports Sales and Partners by updating leads and data in the system
Provides daily quality reporting and maintain accuracy and efficiencies
Outbound Partner calls, to ensure we retrieve revenue data
Assist with Allocation and program system rules
Training - New hire, new processes, System training to Sales & Partners
Trouble shoot and investigate lead transactions
Scheduling and assisting with phone monitoring
Manage a large volume of incoming communicates (phone, email, web, tradeshow, social media and chat) generates these transactions into our Lead Management systems
Handle general/in-depth inquiries by learning all products and all other department functions
Provide a single point of contact for Zebra's internal and external customers for product request and application assistance
Ensure Zebra's sales resources receive highly qualified leads
Supports Sales and Partners by updating leads and data in the system
Provides daily quality reporting and maintain accuracy and efficiencies
Outbound Partner calls, to ensure we retrieve revenue data
Assist with Allocation and program system rules
Training - New hire, new processes, System training to Sales & Partners
Trouble shoot and investigate lead transactions
Scheduling and assisting with phone monitoring
Qualifications:
BA/BS degree in relatable field or equivalent work experience
2-4 years of relevant Customer service, Marketing or sales functions and call center experience
Ownership of responsibility
Training Assistance
Organizing and Managing work loads
Inquiry management & lead routing systems
Excel/Reporting Analytics
In-depth Product Knowledge (printer communications)
Multitasking abilities
Excellent written/verbal communication skills
Technical expertise in Database Management
Customer service, Marketing or sales functions and call center experience
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you ****** accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.