Add expected salary to your profile for insightsWise is a global technology company, building the best way to move and manage the world's money.
Min fees.
Max ease.
Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.Job Description
Provide world-class customer support via email and phone channels to facilitate the seamless flow of customer funds.Help customers resolve issues related to direct debit chargebacks and other types of payment errors.Know chargeback processes and contribute to prevention and recovery of any uncollected funds.Work closely with the Product and Operational teams to identify actionable areas of improvement.Monitor and analyze domain related data, report abnormalities, and contribute to operational improvements and team development.QualificationsYour verbal and written English skills are excellent.
If you speak other languages then that's a plus!You are punctual and have a strong attention to detail.You are good with routine but can also adapt and keep up with fast changes.You are proactive and independent but also know how important good teamwork is.You can make decisions in critical situations and have the ability to multitask.You are able to prioritize your work based on the level of urgency and impact.You're eligible to work in our Kuala Lumpur office.Additional Information
For everyone, everywhere.
We're people building money without borders — without judgement or prejudice, too.
We believe teams are strongest when they are diverse, equitable and inclusive.We're proud to have a truly international team, and we celebrate our differences.If you want to find out more about what it's like to work at Wise visit Wise.Jobs.Keep up to date with life at Wise by following us on LinkedIn and Instagram.#J-18808-Ljbffr