Chat Support Assistant

Job Description:

QSR Brands is looking for a passionate and resourceful Chat Support Assistant to join our team in Johor Bahru, Johor, MY. This is a part-time entry-level position, ideal for individuals with at least 1 year of experience in customer service or a related field.

Responsibilities:
- Provide timely and accurate responses to customer inquiries via chat support
- Assist customers with product information, order status, and troubleshooting
- Escalate complex issues to the appropriate department for resolution
- Maintain a positive and professional attitude while interacting with customers
- Collaborate with team members to improve processes and enhance the overall customer experience
- Analyze chat transcripts to identify trends and opportunities for improvement
- Provide feedback to management on customer insights and suggested improvements
- Support other customer service channels as needed

Requirements:
- Passionate about providing exceptional customer service
- Resourceful problem-solver with strong analytical skills
- Ability to manage multiple chat conversations simultaneously
- Excellent written and verbal communication skills
- Proficient in typing and computer skills
- Experience with chat support software is a plus
- Ability to work independently and in a team environment

Benefits:
- Profit sharing opportunities
- Relocation allowance for eligible candidates
- Paid Time Off (PTO) for part-time employees
- Cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs

Deadline to apply: ********

Equal Opportunity Statement:
QSR Brands is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.