Chat Support Assistant

Job Description:

Celcom Axiata Berhad is currently seeking a part-time Chat Support Assistant to join our team in George Town, Penang. This entry-level position requires no prior experience and is ideal for individuals who are reliable and driven. As a Chat Support Assistant, you will be responsible for providing online support to customers through our chat platform.

Responsibilities:1. Respond to customer inquiries promptly and efficiently via chat.2. Assist customers with product information, troubleshooting, and order processing.3. Resolve customer complaints and issues in a professional and timely manner.4. Collaborate with other departments to ensure customer satisfaction.5. Maintain accurate records of customer interactions and transactions.6. Continuously develop your knowledge of our products and services.

Requirements:1. Reliable and driven individual with excellent communication skills.2. Strong critical thinking and planning abilities.3. Ability to work independently and as part of a team.4. Comfortable using technology and learning new software platforms.5. High school diploma or equivalent.

Benefits:- Gym membership- Parental leave- Joining Bonus

Working Environment:At Celcom Axiata Berhad, we believe in fostering a work environment that encourages autonomy and independence. We trust our employees to excel in their roles and provide the necessary support and resources for them to succeed.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement:Celcom Axiata Berhad is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.