Chat Support Manager

Job Description:

Media Prima Berhad is seeking a Chat Support Manager to join our team in Johor Bahru, Johor, MY. As a mid-to-senior level position, the Chat Support Manager will be responsible for overseeing the chat support team, ensuring high-quality customer service, and driving customer satisfaction. The ideal candidate will have at least 6 years of experience in a similar role and possess strong leadership skills.

Responsibilities:
- Manage and lead the chat support team to deliver exceptional customer service
- Develop and implement strategies to improve chat support efficiency and effectiveness
- Monitor chat support performance metrics and provide regular reports to management
- Train and mentor chat support agents to enhance their skills and knowledge
- Collaborate with other departments to address customer issues and improve overall customer experience
- Stay up-to-date on industry trends and best practices in chat support management
- Handle escalated customer inquiries and provide resolutions in a timely manner

Requirements:
- Bachelor's degree in Business Administration or related field
- 6+ years of experience in chat support management
- Strong leadership and communication skills
- Confident and dedicated personality traits
- Emotional intelligence and problem-solving skills
- Ability to work in a fast-paced environment and manage multiple priorities
- Experience with chat support software and tools
- Excellent analytical and decision-making abilities

Benefits:
- Gym membership
- Retirement plan
- Joining Bonus

Working Environment:
At Media Prima Berhad, we value building strong relationships with colleagues, clients, and partners. The Chat Support Manager will have the opportunity to collaborate with a diverse team and contribute to the success of our organization.

Deadline to apply: ********

Equal Opportunity Statement:
Media Prima Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.