**Job Title:** Chat Support Officer - Remote Work
**Company:** MR DIY Group
**Location:** Malacca City, Melaka, MY
**Job Type:** Full-Time
**Seniority Level:** Associate Level
**Years of Experience Required:** 4
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### Job Description
MR DIY Group is seeking a dynamic and motivated **Chat Support Officer** to join our team. This is a remote work position, allowing you the flexibility to provide exceptional customer service from the comfort of your home. The ideal candidate will have extensive experience in customer support and be adaptable and reliable. You will play a crucial role in maintaining our brand's reputation and ensuring customer satisfaction.
### Key Responsibilities
- **Customer Interaction:** Respond to customer inquiries through our chat support platform in a timely and professional manner, ensuring all customer concerns are addressed with accuracy.
- **Problem Resolution:** Analyze customer issues and provide effective solutions. Utilize persuasion techniques to enhance customer understanding and satisfaction, resolving problems while maintaining a positive company image.
- **Product Knowledge:** Maintain an up-to-date knowledge of MR DIY products, services, and promotional offers to provide accurate information to customers.
- **Documentation:** Document customer interactions, solutions provided, and feedback received in customer relationship management (CRM) software to ensure continuous improvement in service delivery.
- **Team Collaboration:** Work closely with other team members and departments to share insights about customer feedback and areas for improvement in our products and services.
- **Performance Tracking:** Monitor and analyze chat support performance metrics to identify trends and areas for growth. Proactively report issues and recommend improvements.
- **Training & Development:** Participate in training sessions to enhance personal skills and customer support strategies, contributing to team knowledge.
- **Community Engagement:** Engage in corporate social responsibility initiatives organized by MR DIY Group, promoting our commitment to giving back to the community.
### Requirements
- **Education:** A Bachelor's degree in business administration, communication, or a related field is preferred.
- **Experience:** Minimum of 4 years of experience in customer service or chat support roles, with a proven track record of delivering outstanding customer support.
- **Technical Skills:** Proficient in using chat support software and CRM systems. Comfortable with Microsoft Office Suite and basic troubleshooting for technical issues.
- **Personality Traits:**
- **Adaptable:** Ability to adjust quickly to changing priorities, customer needs, and company policies.
- **Reliable:** Dependable and punctual, committed to delivering high-quality service at all times.
- **Soft Skills:**
- **Persuasion:** Skilled in persuading and influencing customers, ensuring that they understand solutions provided and feel valued.
- **Analysis:** Strong analytical skills to assess customer problems and feedback effectively for continuous improvement.
### Benefits
- **Joining Bonus:** Competitive signing bonus offered upon joining.
- **Accommodation:** Free accommodation provided to support your remote work setup.
- **Transportation:** Company-sponsored transportation to ensure seamless engagement during community initiatives.
### Working Environment
As a member of the MR DIY Group team, you will be part of a supportive and inspiring culture that emphasizes community engagement through corporate social responsibility initiatives. Your work will directly impact our ability to contribute positively to society while providing top-notch customer service.
### Application
Interested candidates are encouraged to apply before the deadline on ********** **. We welcome applications from candidates of diverse backgrounds and experiences.
### Equal Opportunity Statement
MR DIY Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.