Chat Support Representative

Job Description:

We are looking for a dedicated and hardworking Chat Support Representative to join our team at Kossan Rubber Industries Berhad in Johor Bahru, Johor, MY. As a part-time associate level position, the Chat Support Representative will be responsible for providing excellent customer service and support through online chat channels.

Responsibilities:
- Responding to customer inquiries and providing accurate information in a timely manner
- Assisting customers with product information, order status, and troubleshooting technical issues
- Resolving customer complaints and escalating to the appropriate department if necessary
- Maintaining a high level of professionalism and excellent communication skills in written form
- Collaborating with other team members to ensure a seamless support experience for customers
- Managing multiple chat conversations simultaneously and prioritizing customer needs

Requirements:
- Minimum of 3 years of experience in customer service or a related field
- Strong project management skills and ability to research and find solutions independently
- Excellent written communication skills and attention to detail
- Ability to work independently and in a team environment
- Hardworking and resilient personality traits
- Ability to multitask and prioritize tasks efficiently

Benefits:
- Life insurance coverage
- Travel opportunities for training and development
- Visa sponsorship for qualified candidates

Working Environment:
At Kossan Rubber Industries Berhad, we value building strong connections and treating colleagues like an extended family. Our team is supportive, collaborative, and dedicated to delivering exceptional customer service.

Deadline to Apply:
Please submit your application by July 14, 2024.

Equal Opportunity Statement:
Kossan Rubber Industries Berhad is an equal opportunity employer and does not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.