Chat Support Specialist

Job Description:We are looking for a Chat Support Specialist to join our team at SIRIM Berhad in George Town, Penang, MY. As a part-time Associate Level position, the Chat Support Specialist will be responsible for providing timely and accurate support to users through online chat platforms. The ideal candidate will have at least 2 years of experience in a customer service role and possess confident and hardworking personality traits, along with strong negotiation and cooperation skills.

Responsibilities:- Engage with customers through online chat to provide support and assistance- Resolve customer inquiries, issues, and complaints in a professional manner- Collaborate with internal teams to address and escalate complex customer issues- Maintain accurate records of customer interactions and transactions- Proactively identify opportunities to improve customer satisfaction and retention- Stay up-to-date on product knowledge to provide accurate information to customers- Adhere to company policies and procedures regarding customer support operations

Requirements:- 2+ years of experience in a customer service role- Confident and hardworking personality traits- Strong negotiation and cooperation skills- Excellent written and verbal communication skills- Ability to multitask and prioritize in a fast-paced environment- Familiarity with online chat platforms and customer support software- High school diploma or equivalent required

Benefits:- Company equipment provided- Life insurance coverage- Training and professional development opportunities

Working Environment:At SIRIM Berhad, we encourage autonomy and independence in our employees, trusting them to excel in their roles. Our Chat Support Specialists are empowered to make decisions and solve problems creatively to provide the best possible support to our customers.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement:SIRIM Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, disability, religion, or sexual orientation.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.