The purpose of the Claims Adjuster role is to settle claims within authority as efficiently as possible.
This will include the technical assessment of claims and the formation and implementation of strategies, to bring the claims to swift resolution.
The role will involve adherence with all operational procedures and adopting a settlement strategy.
The role will report to the Shared Services Team Leader and will work closely with peers, stakeholders, external suppliers and management to deliver a One Team Approach and advance the implementation of the Claims Strategy.
ResponsibilitiesMaintain high performance within your team; effectively handling any issues which may arise, referring as and when appropriate, with an emphasis on the quality of claims outcomes.
Adhere to company Claims processes and procedures.
Ensure you meet any Assurance Actions which are required from any Assurance activities.
Support the Claims response in the ICF/JSOX control environment.
Adherence to Reserving philosophies and methodologies, ensuring you understand and practice the reserving methods.
Performance in accordance with agreed KPIs including cycle times, SLAs and other agreed measures and ensure performance meets or exceeds plan/expectations.
Adjust claims in accordance with agreed authority limits and in line with current claims procedures and service standards.
Handle all claims in accordance with JSOX/ICF as well as external obligations including Lloyd's Minimum Standards, ICOBS/PRA and other regulatory legislation.
Understand your Claims portfolio, including quarterly developments.
This includes understanding the profile of your open claim portfolio, new notifications, closures, static/nil reserve claims, key financial movements and reserving performance.
Work closely with Brokers and Clients to improve the Client experience by placing them at the heart of our service and the decisions we make.
Undertake an ambassadorial role in the Lloyd's and local marketplace.
Understanding of Insurance layer structure.
Ability to read & interpret slip/ binders to identify terms & conditions.
Generate insights that enable better risk management based on knowledge of client data.
QualificationsA University Degree in any discipline; or Professional qualification in insurance.
Have at least 3 - 5 years of working experience in an insurance company.
Knowledge and experience of dealing with Lloyd's/London Market.
Class Specific Claims knowledge and experience in dealing with DXC/Xchanging business solution for Lloyd's managing agent.
Ability to objectively evaluate and analyse situations to ensure commercial and pragmatic solutions.
Knowledge of Claims procedures and best practice.
Judgement and decision-making capability.
Highly effective communication and negotiation skills.
A desire to develop and improve and be the best you in the workplace.
A willingness to study.
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Which of the following statements best describes your right to work in Malaysia?
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How many years' experience do you have as a Claims Adjuster?
Genpact (NYSE: G) is a global professional services firm that makes business transformation real.
Led by our purpose -- the relentless pursuit of a world that works better for people -- we drive digital-led innovation and digitally enabled intelligent operations for our clients, guided by our experience reinventing and running thousands of processes for hundreds of clients, many of them Global Fortune 500 companies.
Today, we generate impact for over 100 clients and have grown to over 100K employees.
From New York to New Delhi, and more than 30 countries in between, we connect every dot, reimagine every process, and reinvent the ways companies work – because transformation happens here.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
For more information, visit www.genpact.com.#J-18808-Ljbffr