This job is a Claims Assistant Executive - Night Shift role with On Call International. You might like this job because it offers unique opportunities to support various aspects of claims processing for a US-based client in a nighttime shift from 10.00 PM to 6.00 AM, Monday to Friday.
RM 3000 - RM 4000
Full-Time
Job DescriptionYou will be employed under Across Asia Assist (M) Sdn Bhd to support the Claims Department of a US based client (On Call International).
For more than two decades, On Call International, a leading provider of travel risk management and travel assistance services, has helped millions of people with their travel problems, big and small. From serious medical and security emergencies to lost passports and missing luggage, On Call is dedicated to our mission of helping travellers every day—and now YOU have a unique opportunity to help us carry out this mission as we have an exciting opportunity for a Claims/Admin Assistant position.
This is a permanent NIGHT shift position .
Working hours will be from10.00PM to 6.00AM ,Monday to Friday(Office Based).
Job ResponsibilitiesDepending on your job experiences and qualifications, you will be assigned to either one of the following claims roles:
Claims Assistant (Accounts Payable)Handle all aspects of processing claims, which includes setting up claim files, data entry, scanning documents, validating approvals regarding coverage and/or benefit limits.
Respond to and contact providers, insureds, and other related parties to obtain and relay basic information for invoice processing.
Coordinate and correspond with other departments within the company to resolve claim and benefit related issues.
Provide ad hoc information as requested to support claim processing and/or special projects.
Participate and assist in claims teams administrative tasks including data entry, monthly account reconciliation, client report requirements, quality checks and documentation requirements.
Research claim issues and respond to claim inquiries from claimants and clients.
Participate in team learning opportunities and cross-training.Claims Assistant (Accounts Receivable)Participate in team learning opportunities and cross-training.
Perform the initial and ongoing claims processing including setting up claim files, performing data entry, scanning documents, and preparing loss runs.
Respond to and contact claimants, insured, and other related parties to obtain and relay basic information concerning the claim process.
Draft, prepare, and process various types of correspondence including acknowledgement of new claims, coverage position letters, indemnity/expense checks, etc.
Provide ad hoc information as requested to support claim processing and/or special projects.Claims Assistant (Third Party Administration - TPA)Conduct claimant communication professionally with compassion while sharing claim specific information.
Read and interpret insurance policy documentation required and follow procedures and guidelines to manage claimant relations.
Maintain timely communication and collaboration with the claims team and other departments within the company and participate in team learning opportunities and cross-training.
Perform multiple high priority tasks accurately and provide timely updates.Job RequirementsStrong written and verbal English communication skills with an emphasis on confidentiality, tact, and diplomacy.
High school diploma or equivalent. Associates degree is preferred.
Minimum of two years of relevant and progressive administrative, clerical experience.
Solid understanding of using Email programs like Outlook.
Intermediate proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word).
Excellent organizational and analytical skills; demonstrates the ability to manage multiple tasks simultaneously.
SkillsClaims Processing
Accounts Receivable
Accounts Payable
Invoicing
Medical Billing
Administrative Support
Clerical Works
Claims Investigations
Company BenefitsAs a growing company, you get to learn a lot. You are not another cog in the wheel; you are an extremely important part of the system.
Additional InfoCompany ActivityLast active - 1 hour ago
Experience Level1 - 4 Years of Experience
Junior Executive
Company ProfileAcross Asia Assist (AAA) is a leading assistance company with a presence in Malaysia, Singapore, Indonesia, Hong Kong and Taiwan. We operate a 24x7 contact centre, providing assistance related to medical, travel, roadside, health and lifestyle. Together as a group, we have more than 250 dynamic and awesome team members. Gearing towards being an emergency assistance provider, AAA is responsible to ensure optimum response performance, resource availability and top service quality to its members. In view of our expansion, we are looking to hire the right candidates suitable for the job expectations, candidates who are passionate in helping people, making a positive difference in customer experience and are driven to be remarkable in every way. We welcome you to consider joining our team!#J-18808-Ljbffr