As a Business Analyst, you will be supporting business requirement gathering for a number of systems and business processes within claims in the APAC region.
You will be working directly with Claims Product Owner and IT teams within Chubb to ensure appropriate solutions are put in place to support the requirements of both internal and external users.
The Business Analyst will be involved from initial scoping, discovery and documentation of requirements right through to post implementation and continuous improvements.
Responsibilities:
Be responsible for understanding, analysing and interpreting business requirements and needs, liaising with key stakeholders to ensure that deliverables meet the needs of both internal departments and end users.
Prepare requirement analysis and business cases for new projects, for both systems and processes.
Analyse issues, identify root cause(s), quantify business impacts, and implement effectual resolutions.
Develop project scope documents including but not limited to Standard Operating Procedures (SOP's), functional and technical specifications, test scripts and cases etc.
Think outside of the box to support the business in delivering its strategic objectives rather than just responding to a pre-defined request.
Work closely with other business areas as required (Digital/IT/Business Partners) to understand interdependencies and associated pipeline and priorities for projects.
Ensure that legal & regulatory requirements are met, and professional standards are applied to all online developments, including data protection
Dealing with, and managing, scope and project changes
Run requirements workshops and meetings with business and digital stakeholders
Map out critical workflows and business processes to realize product/program goals
Work closely with the digital and project teams to assure effective communication of requirements and rapid delivery of key product releases
Develop test scripts with the business.
Plan and run UAT
Specify acceptance criteria and scenarios and perform and oversee UAT as needed
Train users on new functionalities and create supporting user manuals#J-18808-Ljbffr