Overall Job Description
-Take ownership for new or existing business immediately assigned to portfolio with the objective of growth.
-Provide highest levels of quality for customer experience in all aspects of business process.
Account management
-Customer management and care – ensure customer is satisfied with every aspect of our service and delivery by keeping commitments in key moments of truth.
-Customer relationship management – ensure customer wants to continue to maintain account.
-Customer development – up-selling growth – strive to grow account year on year.
-Cross-selling internally within customer and/to associated companies to grow share of wallet.
Delivery
-Take quality job brief and ask appropriate questions where client does not initially provide required information.
-Working hand in hand with customer and recruitment manager.
-Consult clients on market conditions and offer input to compensation or duration where applicable.
-Ensure recruitment understand vacancies from Account in your hand.
-Where required conduct appropriate levels of screening in accordance with requirements.
-Monitor recruitment performance and service level.
-Monitor customers service level in providing accurate job details, market rates and feedback on candidates submitted.
-Where required support with arranging and preparing candidates for Interviews.
-Ensure feedback is provided to candidates following interviews.
Operations Systems and Process
-Obtain all required Purchase Orders/documentation in order for correct invoice and payment by customer.
-Record all activity in CRM/ATS platform and ensure support department is also on top of their activity
-Ensure payroll and invoicing set up internally is fit for effective invoicing and Cash collection.
-Ensure accuracy of all relevant data, then liaising directly with Operations team to ensure service delivery is to candidate and client satisfaction.
Development
-Generate and follow up leads to ensure you have a suitable volume of work,
-Create strategic plan to develop your accounts and to achieve your targets.
-Develop and maintain a prospect list and be prepared to take personal responsibility for sale and conversion of "hot prospects".
(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-tg-human-resource-management-sdn-bhd-job-client-account-manager)
; Requirements:- Job Requirements:
-Minimum diploma plus relevant experience.
-Degree ideal not necessity.
-Minimum 5 years of experience working with internal/external customers.
-Ideally had experience working for recruitment/manpower companies in customer facing role.
-Deep understanding of at least one market served.
-Ability to engage professionally with Clients and take the lead in the end-to-end business process.