Do you thrive in a fast-paced environment and have a passion for building strong client relationships? Are you a strategic thinker with a proven track record of success in client management? We're seeking a Client Account Manager to join our dynamic team! In this leadership role, you'll be responsible for overseeing a team of Client Account Executives (CAEs) and ensuring the successful execution of client campaigns. You'll act as a key liaison between clients, sales teams, and senior management, driving strategic direction and maximising campaign effectiveness.
With a history of flourishing collaborations, an unmatched market influence, and a history of accomplishments in the domains of in-person marketing, customer acquisition, and fundraising, SalesWorks has propelled outcomes and guided prosperous endeavours for a wide array of brands and industries across more than 8 markets in the Asian region since 1995. We seek driven individuals who aspire to enhance their expertise and become part of a forward-thinking, collaborative organisation as we persist in our swift expansion. About the Role Do you thrive in a fast-paced environment and have a passion for building strong client relationships? Are you a strategic thinker with a proven track record of success in client management? We're seeking a Client Account Manager to join our dynamic team! In this leadership role, you'll be responsible for overseeing a team of Client Account Executives (CAEs) and ensuring the successful execution of client campaigns. You'll act as a key liaison between clients, sales teams, and senior management, driving strategic direction and maximising campaign effectiveness. Core Responsibilities Lead and mentor a team of Client Account Executives, providing coaching and guidance to ensure their success. Develop and implement strategic plans for client accounts, identifying areas for improvement and driving campaign optimisation. Conduct in-depth analysis of target markets and competitor trends to optimise sales team performance and campaign effectiveness. Collaborate with clients, sales managers, and the General Manager to review key performance indicators (KPIs) and ensure alignment with business objectives. Participate in management strategy meetings, contributing valuable insights and recommendations. Establish and maintain clear operational guidelines for all aspects of client campaigns. Oversee financial and compliance aspects of client accounts, ensuring adherence to legal and financial regulations. Negotiate contracts and payment structures that are mutually beneficial for all stakeholders. Identify and escalate potential risks to the General Manager to mitigate any negative impact on clients, the company, or the sales team. Implement robust reporting systems to provide regular feedback, track campaign progress, and monitor key performance indicators. Continuously improve the quality, functionality, and effectiveness of campaign reporting. What We Are Looking For In A Candidate Bachelor's degree in Business Administration, Marketing, Economics, or a related field. Solid experience in client service and management roles. Proven track record of success in developing and executing strategic client campaigns. Excellent stakeholder management skills with the ability to build and maintain strong relationships. Meticulous attention to detail and a strong commitment to operational excellence. Proficiency in Microsoft Office Suite. Strong organisational skills with the ability to thrive in a fast-paced environment. Excellent communication skills (written and spoken) in English and Bahasa Malaysia. Determined and results-oriented with a willingness to take on challenges. Innovative thinker and problem solver with a strategic mindset. Confident and comfortable presenting ideas and recommendations to clients and senior management. What We Offer Remote work setup: 3 days remote, 2 days in the office What's Up Wednesdays: COB at 1PM (local time) that acts as a mid-week circuit breaker Annual Leave accrued yearly* Birthday Leave allocation Health Insurance Dental & Optical Benefits Open, Inclusive, and Collaborative Working Environment APPLY NOW Fill in details below to apply for a job as Client Account Manager at Salesworks.
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