Client Account Manager

Company Descriptionlooktall is a creative studio that specializes in digital and live experiences, providing expert advice on strategy, content, and experiences to engage audiences. The company is located in Petaling Jaya and works with a range of clients, including Universal Music Group, ONErpm, Zonix, and JD Sports.Role DescriptionThis is a full-time on-site role for a Client Account Manager located in Petaling Jaya. The Client Account Manager will be responsible for managing existing client relationships and identifying opportunities for growth. The Client Account Manager will work closely with the creative and strategy teams to ensure that client objectives are met while maintaining profitability and high-quality work.QualificationsStrong communication and interpersonal skillsExperience in account management or a related fieldAbility to work collaboratively with cross-functional teamsOrganizational and project management skillsExperience in the creative or advertising industry is a plusBachelor's degree in advertising, marketing, business, or a related fieldResponsibilitiesServe as the primary point of contact for client accounts, building and maintaining strong, long-lasting customer relationships and driving account growthDevelop strategic account plans to achieve client goals and enhance client satisfaction.Collaborate with clients to establish clear business objectives, KPIs, and timelines.Manage and oversee projects from conception to completion, ensuring high quality and adherence to briefs.Monitor account metrics and generate reports on account status.Maintain regular communication with clients through face-to-face meetings, video calls, and email updates.Deliver regular reports to clients and agency management on account status, challenges, and opportunities.Keep abreast of industry trends, competitive activities, and market dynamics affecting clients' businesses. (TikTok, Instagram, Facebook - XHS is a bonus)Provide strategic insights and recommendations based on market analysis to enhance client campaigns and initiatives.Implement feedback and revisions from clients in a timely and efficient manner, maintaining project scope and timelines.