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As a FENDI Ambassador, you are expected to provide an extraordinary and luxurious experience to the clients through the promotion of FENDI history, craftsmanship, quality of materials, and creativity.
Position:As a FENDI Ambassador, you are expected to provide an extraordinary and luxurious experience to the clients through the promotion of FENDI history, craftsmanship, quality of materials, and creativity.
Job Responsibilities:Sales Performance
Be accountable for one's sales performance, engaging in upselling, cross-selling, and multiple selling for all product categories.
Deliver a compelling sales ceremony through effective storytelling, utilizing the correct product and brand knowledge to persuade customers.
Ensure consistency in achieving the KPIs assigned, including but not limited to sales target, core category sales target, NPS, etc.
Client Management
Identify customer needs correctly, making meaningful and insightful recommendations while going above and beyond in terms of customer service expectations, anticipating clients' needs where possible.
Deploy the appropriate CRM tools to develop and nurture existing relationships, properly strengthening client loyalty and interest in the brand.
Store Operations
Be able to correctly operate the Inventory management system in all areas relating to stock transfer, payment, stock inquiry, and customer database input.
Perform store duties as assigned by team leaders and management.
Work as a team to achieve store operation objectives, identify operational gaps, and suggest improvements where appropriate and applicable.
Store Management
Maintain inventory accuracy by properly receiving, displaying, and storing merchandise according to company guidelines (if shop without a backroom stock assistance).
Store Maintenance
Maintain a safe and clean store environment and implement daily housekeeping duties.
Maintain proper visual merchandising according to company guidelines.
Profile:Minimum 2 years of related experience in Fashion/High-End Luxury industry.
Good grooming standard.
Good communication and accurate articulation to facilitate effective communication with clients and colleagues.
Passionate about fashion and luxury, willing to work non-traditional working hours.
Prior operational knowledge in retail management system is advantageous.
Has a strong and consistent client development mindset, willing to go the extra mile to provide stellar service.
Effective time and task management, able to plan and prioritize work accordingly to ensure timely and optimal achievement of objectives.
Strong sense of accountability and commitment, able to work effectively and collaboratively within a team.
Receptive to internalizing constructive feedback, improving oneself.
Suggest reasonable and actionable improvements in workplace practice where applicable and appropriate.
For candidates applying for a Senior Client Advisor position, we expect the applicant to have prior experience in coaching junior employees effectively and must be a good role model for junior employees to look up to.
Since 1925, Fendi has linked its success, image, quality, and the glamour of its products to a delicate and precious equilibrium between tradition and modernity, the desire to preserve the values of the past and the courage to dare, innovate, and astound.
The continuous improvement of our Maison and the constant union of innovation and tradition passes through the enhancement and development of the people we consider the driving force for the growth of our brand.
Please click on APPLY to go to our careers site for more information.
FendiArts & Cultural Services - 51-100 employees
FENDI, a leading global luxury company renowned for its creativity and fine workmanship of fur, leather goods, shoes, and ready-to-wear, is looking for high-caliber team players to cope with growing business needs.
We are accelerating our growth in South East Asia and are looking to build a team of talented people who want a career in luxury.
Within a dynamic atmosphere of mutual respect, support, and passion for the brand, you will receive excellent salary and benefits and exceptional opportunities for your career growth.
We are seeking dynamic and highly motivated individuals to join us for the positions above.#J-18808-Ljbffr