We're currently looking for a high caliber professional to join our team asClient Onboarding Representative (Contract) - Hybrid(Internal Job Title: Client Onboard Rep -C05 ) based in Kuala Lumpur, Malaysia. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future.
In this role, you're expected to:
Process client's requests related to system setup including signatories' updates and documentation lodgment.
Co-operate with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.
Provide responses to client and internal inquiries.
Prepare documentation for archiving.
Apply appropriate bank regulations while processing requests. Remain up to date with current procedures, internal rules, external regulations, and follow changes in the aforementioned documents.
Document operation procedure updates.
Process clients' instructions ensuring the highest accuracy and effectiveness, ensuring deadlines are adhered to. Verification and authorization of data entered in the systems. Ensure all queries are dealt with efficiently and timely. Escalate urgent/risk issues through appropriate escalation channels.
Co-operate with and support other teams/employees upon supervisor's instruction, including the possibility of movement to another team and/or process.
Perform other crucial tasks instructed by supervisors, e.g., participation in trainings, projects, conference calls, systems testing.
Ensure high levels of client satisfaction through strong product, process, and client knowledge.
Identify and suggest process improvements.
Assist in the implementation of validated process improvements.
Understand procedures and controls for operational processes.
Support Manager with quality assurance process.
Participate in user acceptance testing of new systems.
Effectively execute tasks detailed within this document as well as any other work instructed by supervisor related to this function.
Deliver routine and defined tasks daily while developing knowledge of the broader context in which work is being performed.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.
As a successful candidate, you'd ideally have the following skills and exposure:
Previous experience in financial services preferred.
Knowledge of bank products in the scope of opening and maintaining bank accounts, along with customer communication experience (internal/external).
Flexibility, team spirit, loyalty, high attention to detail, good PC skills (Excel, Word), fluent in both written and spoken English, able to work under pressure and meet deadlines, goal-oriented with a desire for new challenges, customer focus, self-motivated individual with high competency to follow through when facing obstacles, ability to organize own work and manage time, flexible and adaptable approach to a constantly changing work environment, assertiveness, demonstrated initiative and creativity in problem solving.
High School diploma or equivalent.
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community, and make a real impact.
Take the next step in your career, apply for this role at Citi today.#J-18808-Ljbffr