Client Operations Officer, Fund Distribution Services

CACEIS Investor & Treasury Services Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones. The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 17/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our 'centres of excellence' and to implement/leverage standard processes globally.
What will you do?
Process subscription, redemption, switches and transfer for a range of onshore and offshore funds
Maintain shareholder register and investor files
Ensure internal and external enquiries are managed on time and with high quality standard
Accountable for Global Servicing from operating location (includes shifts and work on bank / legal holidays and weekend when required)
Maintain statistics up to date (including daily team checklist update)
Maintain organizational relationship with Management line
Ensure effective resolution of enquiries
Escalation of issues & problems
Act as back up to Supervisor & provide backup relief to all administrators
Assistance in monitoring team's activity to ensure that production requirement are met
Processing and checking of function dependent on file uploads and extracts to ensure that all deadlines are met. This may include the daily upload of price files, SWIFT transaction files.
Handle enquiries from investors and distributors (client call centre in English, Mandarin and Cantonese)#J-18808-Ljbffr