**Job Title:** Client Relations Manager
**Company:** Sapura Energy Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-time
**Seniority Level:** Mid-to-Senior Level
**Years of Experience:** 7+ Years
**Job Description:**
Sapura Energy Berhad, a leader in integrated oil and gas services, is seeking a dedicated and energetic Client Relations Manager to join our team in Johor Bahru, Malaysia. As a Client Relations Manager, you will be instrumental in nurturing our client relationships and ensuring an outstanding client experience aligned with our company's mission to exceed customer expectations.
**Key Responsibilities:**
1. **Client Relationship Management:**
- Develop, maintain, and strengthen relationships with existing and potential clients, acting as their primary point of contact.
- Conduct regular meetings and business reviews with clients to ensure satisfaction and address any issues promptly.
- Gather and analyze client feedback to improve service offerings and customer experience.
2. **Business Development:**
- Collaborate with the sales and marketing teams to identify potential clients and expand market reach.
- Prepare proposals and presentations to showcase our services and tailor offerings to meet client needs.
- Stay informed of industry trends and client requirements to promote relevant solutions.
3. **Project Management:**
- Oversee project kickoffs with clients, ensuring clarity on project scope, timelines, and deliverables.
- Coordinate with internal teams to ensure that client projects are delivered on time, within scope, and to the highest quality standards.
- Monitor project progress and client satisfaction levels, adjusting strategies as needed based on feedback and results.
4. **Strategic Planning:**
- Contribute to the development of strategic plans that align with client expectations and business objectives.
- Identify opportunities for upselling and cross-selling additional services to enhance client value.
- Collaborate with leadership on initiatives that improve client relations and engagement.
5. **Reporting & Analysis:**
- Track and report on key performance indicators related to client satisfaction and retention.
- Maintain comprehensive documentation of client interactions, project milestones, and feedback for continuous improvement.
- Analyze data to derive insights that inform strategic decisions and process improvements.
**Requirements:**
- **Education:** Bachelor's degree in Business Administration, Marketing, or a related field; Master's degree is a plus.
- **Experience:** Minimum of 7 years in client relations, account management, or business development, preferably within the oil and gas or energy sector.
- **Personality Traits:**
- Dedicated and passionate about building lasting client relationships.
- Energetic and proactive in seeking out opportunities to enhance client experiences.
- **Soft Skills:**
- Excellent adaptability to changing client needs and market conditions.
- Creative problem solver with the ability to think outside the box and propose innovative solutions.
- **Technical Skills:**
- Proficient in CRM software and Microsoft Office Suite.
- Strong verbal and written communication skills in English; proficiency in Malay or Mandarin is an advantage.
**Benefits:**
- Competitive pay structure with paid overtime opportunities.
- Travel opportunities for client visits and industry events.
- Comprehensive dental insurance.
**Working Environment:**
At Sapura Energy Berhad, we prioritize a working environment that focuses on exceeding customer expectations and delivering delight in every interaction. You will be part of a passionate team that values collaboration, innovation, and a commitment to client satisfaction.
**Application Deadline:** October 31, 2024
Sapura Energy Berhad is an equal opportunity employer and does not discriminate in hiring on the basis of race, gender, age, disability, or any other status protected by applicable law. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.