**Job Title:** Client Relations Representative - Work from Home
**Company:** Digi.Com Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
**Job Description:**
As a Client Relations Representative at Digi.Com Berhad, you will play a pivotal role in ensuring our clients' satisfaction and engagement. This entry-level position is perfect for individuals looking to start their careers in customer relations, offering the opportunity to work remotely while making meaningful contributions to our organization. You will be responsible for building strong client relationships, understanding their needs, and providing them with exceptional service that reflects our values of teamwork, innovation, and shared success.
**Key Responsibilities:**
1. **Client Engagement:**
- Communicate effectively with clients through various channels (phone, email, chat) to address inquiries, provide information, and resolve issues.
- Build and maintain positive relationships with clients, understanding their needs, preferences, and feedback.
2. **Problem Solving:**
- Actively listen to client concerns and work collaboratively to identify effective solutions.
- Escalate complex issues to the appropriate departments or personnel promptly.
3. **Account Management:**
- Assist clients with account-related inquiries including service setup, billing questions, and modifications.
- Ensure all client data is accurate and up to date in our systems for seamless service delivery.
4. **Project Management:**
- Assist in managing client-related projects by coordinating schedules, resources, and tasks to ensure timely delivery.
- Collaborate with internal teams to implement client feedback and enhance service offerings.
5. **Reporting and Analysis:**
- Track client interactions and outcomes, providing regular reports to management on client engagement metrics and satisfaction levels.
- Analyze client feedback to identify trends and areas for improvement.
6. **Continuous Improvement:**
- Stay informed about industry trends and company products to better serve clients.
- Participate in training sessions and workshops to enhance skills and knowledge.
7. **Collaboration:**
- Work closely with colleagues in various departments to promote a culture of teamwork and support across the organization.
- Share insights and ideas to contribute to the overall success of the team.
**Requirements:**
- **Education:**
- High school diploma or equivalent; higher education in business, communications, or a related field is a plus.
- **Experience:**
- No previous experience required, but interest in customer service and client relations is essential.
- **Skills:**
- Strong project management and planning skills with an ability to prioritize tasks effectively.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and comfortable using CRM software.
- **Personality Traits:**
- Resilient: Ability to stay positive and composed in challenging situations.
- Adaptable: Capable of adjusting to changing priorities and client needs with ease.
- **Soft Skills:**
- Excellent verbal and written communication skills.
- Strong interpersonal skills to cultivate relationships and work collaboratively with clients and team members.
- Detail-oriented with a proactive approach to problem-solving.
**Benefits:**
- Disability insurance
- Dental insurance
- Parental leave
**Working Environment:**
Join a dynamic workplace that values teamwork, fosters innovation, and encourages shared success. Enjoy the flexibility of working from home, supported by a collaborative culture that seeks to empower every employee towards achieving collective goals.
**Deadline to Apply:** ********
**Equal Opportunity Statement:**
Digi.Com Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.