**Job Title: Client Relations Specialist**
**Company: Dialog Group Berhad**
**Location: Johor Bahru, Johor, MY**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 4**
**Application Deadline: ******** **
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**Job Description:**
Dialog Group Berhad is seeking a dynamic and highly motivated **Client Relations Specialist** to join our team in Johor Bahru. This part-time position is instrumental in fostering positive client relationships, ensuring client satisfaction, and driving business growth. The ideal candidate should possess a strong background in client relations, demonstrate independent work capabilities, and be adept at collaborating with diverse teams.
**Key Responsibilities:**
1. **Client Engagement**:
- Develop and maintain strong relationships with existing and prospective clients by understanding their needs and preferences.
- Serve as the primary point of contact for client inquiries, concerns, and feedback, ensuring prompt and effective resolution.
- Conduct regular follow-ups with clients to ensure satisfaction with services and identify areas for improvement.
2. **Communication and Coordination**:
- Collaborate with internal teams, including sales, marketing, and product development, to communicate client needs and align strategies.
- Prepare and present reports to management, highlighting client satisfaction metrics, trends, and potential areas for business development.
3. **Problem-Solving**:
- Address client issues proactively, utilizing emotional intelligence to understand client perspectives and offer tailored solutions.
- Facilitate effective communication between clients and various departments to resolve challenges and enhance service delivery.
4. **Client Training and Support**:
- Guide clients on product usage and best practices to maximize the benefits of our services.
- Organize and participate in client training sessions, webinars, and workshops.
5. **Market Feedback**:
- Gather and analyze client feedback to contribute to service and product innovation.
- Stay updated on industry trends and competitive landscape to provide informed insights to clients and internal stakeholders.
6. **Database Management**:
- Maintain accurate records of client interactions, preferences, and feedback in the company's CRM system.
- Assist in the development of marketing materials and strategies targeted at enhancing client engagement and retention.
**Requirements:**
- **Education**: Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- **Experience**: Minimum of 4 years in a client-facing role, preferably in client relations or account management.
- **Personality Traits**:
- Energetic and enthusiastic, with a passion for delivering exceptional client service.
- Independent and self-motivated, with the ability to work efficiently in a part-time capacity.
- **Soft Skills**:
- Strong teamwork capabilities, fostering collaboration among colleagues.
- High emotional intelligence and interpersonal skills, enabling effective communication and relationship-building.
- **Technical Skills**:
- Proficient in Microsoft Office Suite and experience with CRM software.
- Familiarity with data analysis tools to interpret client feedback and service metrics.
**Benefits:**
- Medical coverage to ensure your well-being.
- Travel opportunities to meet clients and engage in professional development.
- Employee discounts on company products and services.
**Working Environment:**
Dialog Group Berhad promotes a work-life balance and prioritizes employee well-being. We believe that a content and healthy team is fundamental to achieving high-quality service for our clients.
**Equal Opportunity Statement:**
Dialog Group Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds to apply.
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If you are an energetic and dedicated professional with a passion for client relations, we invite you to apply for the Client Relations Specialist role by submitting your application before the deadline of October 10, 2024. Our team is looking forward to welcoming you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
