Client Relations Specialist

Job description:

As a Client Relations Specialist at IHH Healthcare Berhad, you will play a crucial role in maintaining positive relationships with our clients and ensuring their needs are met effectively. You will be responsible for addressing client inquiries, resolving any issues that arise, and ensuring client satisfaction with our services.

Responsibilities:- Serve as the main point of contact for clients, addressing their inquiries and providing assistance as needed- Build and maintain strong relationships with clients through regular communication and follow-up- Coordinate with internal teams to ensure clients' needs are met and issues are resolved in a timely manner- Conduct research on industry trends and competitor activities to identify opportunities for improving client relations- Collaborate with the sales team to identify new business opportunities and upsell services to existing clients- Provide feedback to management on client needs and preferences to help improve our services- Stay current on industry regulations and best practices related to client relations- Assist in preparing reports and presentations for management as needed

Requirements:- Bachelor's degree in business, marketing, or a related field- Strong communication and interpersonal skills- Ability to work independently and take initiative in addressing client needs- Resilient and able to handle challenging situations with a positive attitude- Emotional intelligence and empathy in dealing with clients- Strong research skills to stay current on industry trends and competitor activities- Proficiency in Microsoft Office suite and customer relationship management (CRM) software- Ability to prioritize tasks and meet deadlines in a fast-paced environment

Benefits:- Paid overtime- Travel & spending expenses- Vision insurance

Working environment:At IHH Healthcare Berhad, we encourage a spirit of exploration and taking calculated risks for growth. We provide a collaborative and supportive work environment where employees are empowered to innovate and contribute to the success of the company.

Equal opportunity statement:IHH Healthcare Berhad is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected class. All qualified applicants will receive consideration for employment without regard to their individual background or characteristics.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.