**Job Title:** Client Service Assistant - Remote Work
**Company:** Proton Holdings Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience Required:** 2
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**Job Description:**
Proton Holdings Berhad is seeking a dedicated and proactive Client Service Assistant to join our dynamic team. The ideal candidate will thrive in a remote work environment, exhibiting independence and resilience while providing exceptional client support. This role offers a unique opportunity to contribute to our clients' success while working within a collaborative framework that values innovation and teamwork.
**Key Responsibilities:**
1. **Client Interaction:**
- Serve as the first point of contact for clients via phone, email, and chat, handling inquiries with professionalism and courtesy.
- Build and maintain strong relationships with clients, understanding their needs and objectives to ensure a high level of satisfaction.
2. **Administrative Support:**
- Assist in managing client accounts, updating client records, and coordinating communication between clients and internal teams.
- Schedule and organize meetings, prepare agendas, and document meeting minutes as necessary.
3. **Problem Resolution:**
- Address client issues promptly and effectively, ensuring a quick resolution in collaboration with relevant departments.
- Monitor client feedback and report insights to improve service quality and client experience.
4. **Reporting and Data Management:**
- Maintain accurate client records and manage documentation, ensuring compliance with company policies.
- Prepare reports on client interactions, support activities, and service usage to evaluate client satisfaction and identify trends.
5. **Collaboration and Teamwork:**
- Work closely with sales, marketing, and product teams to support the execution of client-related projects and initiatives.
- Participate in team meetings and contribute ideas for process improvements to enhance service delivery.
6. **Training and Development:**
- Engage in self-directed learning and participate in training programs to enhance knowledge of products and services.
- Mentor and guide new team members as needed, sharing best practices and insights.
**Requirements:**
- **Education:** A Bachelor's degree in Business Administration or a related field is preferred.
- **Experience:** Minimum of 2 years of experience in a client service or customer support role.
- **Personality Traits:**
- Independent: Ability to work autonomously and manage time effectively in a remote setting.
- Resilient: Strong capability to handle challenges with a positive approach and adaptability.
- **Soft Skills:**
- Leadership: Demonstrated ability to take initiative, influence others, and foster a collaborative team environment.
- Attention to Detail: Exceptional organizational skills to manage multiple tasks accurately and efficiently.
- **Technical Skills:**
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM software.
- Basic understanding of data management practices and customer service tools.
**Benefits:**
- Health and wellness benefits with a complimentary gym membership.
- Coverage for travel and spending expenses during client visits and business trips.
- Opportunities for travel which may include attending workshops, conferences, or client engagement events.
**Working Environment:**
At Proton Holdings Berhad, we provide a dynamic workplace that values teamwork and creativity. Our culture promotes innovation, shared success, and the continuous growth of our team members. You will be part of a supportive network that fosters collaborative efforts and high performance, even in a remote work setting.
**Application Deadline:**
To be considered for this exciting opportunity, please submit your application by **October 15, 2024**.
**Equal Opportunity Statement:**
Proton Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
